Smarter Solutions. Stronger Services.
Bus & Coach Operators
Streamline services, create operational efficiencies and enhance passenger experiences with our smart, scalable technology.
- Define service delivery
- Configure tickets & pricing
- View critical real-time information
- Manage day-to-day operations
- Analyse & optimise services
- Hardworking bolt-on features
Your challenge
Whether you’re a commercial bus operator running a fleet of fifty, or a private coach company with a fleet of five – seamless journeys depends on intelligent and intuitive technology.
How we can help
Our scalable platform brings everything together, from fare capping to driver duties, so you can spend less time managing operational complexity and more time enhancing your services.
“Ticketer have been great at bringing in new and innovative ways to help us make bus travel easier for passengers and get them back on the bus.”
Luke Marion, Managing Director
The Ticketer Portal
Your Operational Control Centre
Meet the Ticketer Portal
Think of the Ticketer Portal as your operational control centre.
Designed for both day-to-day control and strategic planning, it connects your services, fares, vehicles and drivers within one intuitive platform.
Live Fleet Tracking
View real-time vehicle locations and service progress across your network.
Real-Time Data Collection
Automatically captures live data from on-bus ticketing devices, including vehicle location, driver activity, ticket sales, and service performance.
BODS Compliance
Streamline your regulatory obligations with automated generation and submission of BODS-compliant datasets: Timetables, AVL, and Fares.
Customisable Operational Reporting
Generate scheduled or on-demand reports on service punctuality, trip completion, ticket sales, and driver shifts - all exportable for planning, auditing, and analysis.
Performance Monitoring
Access service-level metrics like on-time running, mileage, completed journeys, and operational exceptions – in real time.
Revenue and Ticketing Insights
Track ticket sales and fare trends by service, time, or ticket type to inform pricing strategies and monitor usage.
Seamless Integration with Insights Hub
All data flows directly into the Ticketer Insights Hub for deeper visual Drivers.
Incident Management
Respond instantly to on-road incidents with real-time updates, minimising disruption and protecting the safety of your drivers and passengers.
Bolt-on Features
Next-Level Capabilities
Supercharge your services with our optional bolt-on features
The Ticketer Portal offers a suite of optional bolt-on features which extend beyond the core system.
Select tools which overcome specific challenges – be it improving punctuality, streamlining driver communications, or reacting faster to on-road disruptions – and let our technology do the heavy lifting for you.
Seamlessly connect the control room and your drivers with our new two-way voice call and broadcast solution. Available only on the Ticketer TK300 driver console.
- Uses the TK300’s in-built speakers and mic – no extra hardware needed
- Wider reaching coverage via mobile networks
- Broadcast by vehicle, service, depot or driver
- Set activation and expiry dates for broadcasts
- Two-way calls can be initiated by both drivers & control room
- Intuitive driver interface: view and return missed calls, hands-free autoplay & playback available
- Panic button for urgent alert to the control room
Gain and share live visibility of bus levels with Ticketer Passenger Occupancy, improving your passenger experience and service planning.
- Set capacity limits remotely
- Share live capacity data to operator apps
- Include wheelchair bay availability
- View live passenger levels in the Portal
- Update destination blinds automatically
Keep your drivers informed with Ticketer Road Restriction Alerts – real-time notifications to help avoid unsuitable routes and restrictions.
- On-screen and audio alerts when triggered
- Set height and width restrictions, e.g. low bridges
- Apply navigational limits, such as “no left turn”
- Add custom hazard restrictions, e.g. “flooded road”
- Set optional timeframes, ideal for temporary works
Keep your network running like clockwork with Ticketer Schedule Adherence – real-time tracking that helps your fleet stay on schedule.
- View live progress and historical reporting via Ticketer Portal
- Customise and colour-code within the Ticketer Portal your early and late parameters
- Identify and respond to delays or incidents in real-time
- Highlight consistently early or late services to support performance reviews
- Improve punctuality and passenger experience
Get your buses back on schedule with Ticketer Traffic Light Priority – smart technology that gives green traffic signals to late-running services.
- Automatically trigger green signals when running behind schedule
- Configurable priority rules for specific routes or conditions
- Reduce delays and improve journey times
- Customisable, trigger geofences
- Supports numerous security protocols, e.g. VPN, fixed IP, HTTP authentication
Simplify daily inspections with Ticketer Vehicle Checklists – digital, paperless checks that keep your fleet road-ready, and your operations compliant.
- Compatible with TK300 detachable driver console for digital walkarounds
- Customise checklists per vehicle
- Set timescales and prompts to complete checks
- Maintain a digital audit trail for compliance
- Engineering teams can view faults in real time
- Share reported defects via third-party APIs
It Starts On-Board
Enabled by our ticketing technology
The Ticketer Portal acts as your network control centre, seamlessly connecting `with our ticketing hardware for integrated, real-time delivery.
Working in sync – the Portal and on-bus devices share real-time operational data that gives you the visibility and control needed for seamless service delivery.
Explore our range below.
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FAQs
Frequently asked questions regarding our commercial operator solutions
Do you need Ticketer hardware to use the software functionality?
Yes, our Ticketer Poral infrastructure works in tandem with our on-bus hardware.
The Ticketer Portal feeds critical operational information regarding ticket prices, capping, fare zones, stops and routes to our ticket machines, which in turn feeds essential data regarding live vehicle location, ticket sales, passenger levels and travel trends directly into the franchise owner and operator portals.
Without the hardware, the critical data that underpins your fleet would not be available.
Do the bolt-on features come at an extra cost?
Yes – the Ticketer Portal is our core software infrastructure.
Any additional bolt-on features that you choose to supercharge your fleet with will be added on at an additional cost to your license fee.
What data and insights will operators have access to?
Operators receive network-wide, real-time operational information, covering ticket sales, punctuality, disruptions, driver duties and more.
Furthermore, the Ticketer Insights Hub – the suite of business intelligence dashboards included in license fees – provides actionable insights for evidence-based decision making.
What ongoing support is available?
We want every one of our customers to feel fully supported – both during implementation and on an ongoing basis.
That’s why we’ve established a number of UK-based, specialist teams who know our solutions inside and out. From our Implementation Team, to Customer Support, to Technical Support, you’ll have a range of in-house experts to lean on depending on the type of query.
Additionally, everyone of our customers has a designated “Customer Success Director” – a key point of contact to for day-to-day support, and to ensure you’re winning operationally and getting the best possible value from your solutions with us.
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