Did you know? - Preventing liquid damage to ETMs

Following Government guidelines on good health and safety practices, we understand and encourage the enhanced cleaning routines that are taking place on buses. As a result, unfortunately, we are seeing a significant increase in the number of ETMs being returned for repair with liquid damage to the display screen, inside the printer and the communications & power supply board (IOPSU).

In depth analysis of the devices show that liquid ingress has damaged the LCD screen, which can manifest as either a pixelated display, horizontal or vertical lines and often a black or dead area in the bottom right hand side of the screen.

Liquid damage to the IOPSU prevents the ETM powering up or presents intermittent communication problems with the ETM, whilst liquid damage to the printer may lead to a red flashing error icon, random printer feed issues or simply not power up.

Our Recommendation:

  • Please avoid spraying liquids of any sort directly onto the ETM, particularly the screen.
  • An IPA wipe (minimum 70% IPA, which is known to kill the Covid-19 virus) should ideally be used instead, to disinfect and clean the screen and ETM.
  • You could consider spraying a cloth with an IPA solution (but not so much that it is saturated/dripping) and then wiping the screen, rather than spraying directly onto the screen.

Adopting a cleaning regime in this manner will help reduce your levels and costs of repairs, whilst still ensuring the safety of your drivers and engineering staff.

As always, we are here to help, so if you have any questions, please contact us at support@ticketer.co.uk

Some of the things we have won

Named as “One to Watch” in the European Business Awards

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

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