Smarter solutions. Better bus franchising.
Franchising Authorities
We empower authorities with the strategic oversight and intuitive tools to deliver franchising with confidence and clarity.
- “Franchise Owner” overview
- Unique “Franchise Operator” views
- Shared ecosystem
- Define & oversee network delivery
- Set & monitor operator KPIs
- Analyse & optimise services
Your challenge
Franchising provides both major opportunity and multifaceted challenge. From aligning operators to meeting passenger expectations, it requires strategic oversight, close partnership and most importantly – advanced technology to power it all.
How we can help
We empower authorities and operators with an intuitive, connected platform to run franchised networks – designed around the distinct roles, responsibilities and real-world demands of bus franchising.
The Ticketer Franchise Model
Your Franchised Network Control Centre
What does the Ticketer franchise model provide?
We provide the strategic oversight, real-time insights, and powerful technology you need to define and deliver franchised services with ease.
You and each participating operator benefit from a dedicated Ticketer Portal – tailored with unique data views and role-specific capabilities – hosted within a unified ecosystem for smooth collaboration and smoother service delivery.
Franchise Owner Role
Define your network and feed critical operational instruction into operators’ portals.
Part-Publishing Mechanism
Part-publish services to specific operators.
Franchise Operator Portal
Oversee frontline delivery and day-to-day management.
Annotations Approval
Add, review, and approve annotations, with full auditability and accountability.
Multi-Operator view
Franchise Owners access a real-time view of all participating operators’ data and performance.
Corridor Management
Manage shared routes and services collaboratively, avoiding bottlenecks and improving timeliness.
Franchise Performance Metrics
View all operators' performance against set metrics.
Hosted within the Ticketer Portal
Franchise Operator portals mirror current commercial Ticketer Portal, minimising disruption and training.
Built For Complexity. Designed For Simplicity.
Distinct users and views, connected within a unified ecosystem
The Ticketer franchise model enables you to work closely with participating operators, driving towards a shared goal of consistent, high-quality services.
It defines clear, distinct roles for Franchise Owners and participating operators, each supported by dedicated portals that seamlessly share data within a unified ecosystem.
Area | Franchise Owner | Franchise Operator |
|---|---|---|
Role Focus | Strategic oversight of the network | Day-to-day service delivery |
Network Definition | Define network structure and service parameters | Operate services within defined parameters |
Performance Management | Set and monitor KPIs; oversee overall delivery | Meet KPIs and report on service performance |
Data & Analytics | View all multi-operator data and insights; analyse trends; optimise services | View unique operational data and insights only, both shared with the Franchise Owner |
It Starts On-Board
Enabled by our ticketing technology
The Ticketer franchise solution acts as your network control centre, seamlessly connecting with our ticketing hardware for integrated, real-time delivery.
Working in sync, they share live operational data that gives franchise owners and participating operators the visibility and control required for seamless network delivery.
Explore our range below.
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FAQs
Frequently asked questions about
the Ticketer franchise model
Do you need Ticketer hardware for the franchise solution to work?
Yes, the software behind our franchising solution works in tandem with our on-bus hardware. The Ticketer Portal feeds critical operational information regarding ticket prices, capping, fare zones, stops and routes to the ticket machines, which in turn feeds essential data regarding live vehicle location, ticket sales, passenger levels and travel trends directly into the franchise owner and operator portals.
Without the hardware, the critical data that underpins the franchising solution would not be available.
Is this a standardised solution?
Our solution has become the blueprint for other franchising regions outside of Greater Manchester, and was designed specifically with future-use and speedy rollout that doesn’t require lengthy bespoke development in mind.
However, we appreciate no two regions are the same and requirements will inevitably differ. We will therefore work closely with you throughout to configure our existing framework to your local franchise model and requirements, ensuring you get the benefits of both speed and adaptability.
What ongoing support is available?
We want every one of our customers to feel fully supported – both during implementation and on an ongoing basis.
That’s why we’ve established a number of UK-based, specialist teams who know our solutions inside and out. From our Implementation Team, to Customer Support, to Technical Support, you’ll have a range of in-house experts to lean on depending on the type of query.
Additionally, everyone of our customers has a designated “Customer Success Director” – a key point of contact to for day-to-day support, and to ensure you’re winning operationally and getting the best possible value from your solutions with us.
I'm an operator currently working with Ticketer, how will my Ticketer Portal differ?
Minimising change for existing customers has been a core design principle of our franchising solution. The underlying infrastructure remains very similar to the Ticketer Portal our commercial operator customers already use, so the look, feel, and day-to-day processes will be familiar.
Certain responsibilities such as defining services or tickets will be owned by the authority under the franchising model. Beyond this, changes to the interface – and ultimately disruption and additional training – has been kept to a minimum.
Can participating operators view one another’s data within their Ticketer Portals?
No – whilst the franchising authority is given a “Franchise Owner” access level and can view all participating operators’ data, “Franchise Operators” only see their data within their Ticketer Portal views.
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