Smarter Solutions. Stronger Services.
Transport & Local Authorities
Deliver seamless public transport, meet Bus Service Improvement Plan (BSIP) ambitions, and achieve Enhanced Partnership goals with our powerful technology and data.
- Network & service planning
- Set tickets & fares
- View operator data
- Real-time information
- Define & monitor joint KPIs
Your challenge
Overcoming logistical and operational barriers to work closely with operators, deliver attractive and efficient public transport, and achieve BSIP and Enhanced Partnership goals.
How we can help
We equip you with intelligent, connected solutions to achieve transport goals, strengthen collaboration with operators, and deliver accessible, attractive, and efficient public transport for the communities you serve.
“With Ticketer, we are now able to deliver a greater passenger experience across our city.”
Jackie Davies, Principal Utmc (Urban Traffic Management And Control) Engineer
The Ticketer Portal
Meet Your Network Control Centre
How does the Ticketer solution support transport and local authorities?
Designed to support the strategic oversight and management of services delivered within Enhanced Partnerships, the Ticketer Portal provides you and your regional operators with access to accurate, real-time data and fleet management capabilities. Creating more efficient, accessible and attractive transport for the communities you serve.
Division of Data Ownership
Dedicated authority and operator portals with tailored views and responsibilities, hosted within a single ecosystem.
Shared Service Planning & Delivery
Collaborate with regional operators to set-up and deliver local services within your respective Ticketer Portals.
Performance Monitoring
Access service-level metrics from operators; ensuring performance against agreed standards.
Network Design, Control & Strategic Delivery
Develop and deliver your local network through collaboration and critical real-time information.
Real-Time Data Collection
Automatically receive live data from on-bus ticketing devices, including vehicle location, punctuality, ticket sales and more.
Configure Services & Schedules
Set services and schedules within the Ticketer Portal for operators to manage frontline delivery.
Revenue & Ticketing Insights
Track ticket sales and fare trends by service, time, or ticket type to inform pricing strategies and monitor usage.
Define & Monitor Joint KPIs
Establish shared KPIs and continuously monitor performance, ensuring accountability and alignment across the network.
It Starts On-Board
Enabled by our ticketing technology
The Ticketer Portal acts as your network control centre, seamlessly connecting with our ticketing hardware for integrated, real-time delivery.
The Ticketer Portal and on-bus devices work in sync — sharing live operational data that gives you and your regional operators the visibility and control needed for smooth, efficient network delivery.
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FAQs
Frequently asked questions about our Local & Transport Authority solutions
How does the Ticketer solution ensure collaboration between authorities and operators?
Ticketer provides a connected platform that acts as your operational control centre whilst unifying operators in your region.
From overseeing operator performance to configuring fares and monitoring joint KPIs, our solutions give authorities the tools and real-time insights needed to collaborate seamlessly with operators and deliver measurable improvements for passengers.
Do you need Ticketer hardware for the software to work?
Yes, our Ticketer Poral infrastructure works in tandem with our on-bus hardware.
The Ticketer Portal feeds critical operational information regarding ticket prices, capping, fare zones, stops and routes to our ticket machines, which in turn feeds essential data regarding live vehicle location, ticket sales, passenger levels and travel trends directly into the franchise owner and operator portals.
Without the hardware, the critical data that underpins your network control centre would not be available.
What ongoing support is available?
We want every one of our customers to feel fully supported – both during implementation and on an ongoing basis.
That’s why we’ve established a number of UK-based, specialist teams who know our solutions inside and out. From our Implementation Team, to Customer Support, to Technical Support, you’ll have a range of in-house experts to lean on depending on the type of query.
Additionally, everyone of our customers has a designated “Customer Success Director” – a key point of contact to for day-to-day support, and to ensure you’re winning operationally and getting the best possible value from your solutions with us.
What data and insights will authorities have access to?
Authorities can view network-wide operator data, real-time service information, passenger usage trends, and performance metrics.
This enables evidence-based decision making, more accurate service planning, and transparency when working towards joint KPIs.
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