Introduction
Ticketer is committed to conducting its business in an environmentally responsible manner. We recognise the impact our activities may have on the environment and are committed to minimising harm, preventing pollution, and continuously improving our environmental performance. This policy supports our commitment to sustainability, carbon reduction, and compliance with all applicable environmental legislation.
Our Commitments
We commit to:
- Comply with all relevant environmental laws, regulations, and codes of practice
- Prevent pollution and reduce waste generation
- Reduce greenhouse gas emissions in line with UK Government Net Zero targets
- Use energy, water, and materials efficiently
- Promote environmental responsibility among employees and contractors
- Consider environmental impacts when selecting suppliers and partners
- Continually improve our environmental management and performance
Responsibilities and Governance
- Overall responsibility for environmental performance rests with senior leadership
- Environmental objectives and performance are reviewed annually
- Employees are expected to support and adhere to this policy in their daily activities
Commitment to Net Zero
Ticketer is committed to achieving Net Zero greenhouse gas emissions by 2050 or earlier, in alignment with UK Government policy and PPN 06/21 requirements.
Baseline Emissions Footprint
The baseline emissions footprint represents emissions from the baseline year (2022) against which progress will be measured.
| Emission Source | tCO₂e |
| Scope 1 – Direct emissions (gas, company car fuel) | 41.20 |
| Scope 2 – Indirect emissions (electricity) | 7.07 |
| Scope 3 – Indirect emissions (water, business travel, waste disposal, cloud services) | 285.3 |
| Total Baseline Emissions | 333.57 |
Current Emissions Reporting
Emissions for the reporting year (2025) have been calculated using UK Government greenhouse gas conversion factors.
| Emission Source | tCO₂e |
| Scope 1 – Direct emissions (gas, company car fuel) | 10.56 |
| Scope 2 – Indirect emissions (electricity) | 2.63 |
| Scope 3 – Indirect emissions (water, business travel, waste disposal, cloud services) | 28.68 |
| Total Baseline Emissions | 41.87 |
Emissions Reduction Targets
Ticketer has set the following reduction targets:
- Reduce Scope 1 and Scope 2 emissions by 30% by 2030
- Reduce total emissions by 50% by 2035
- Achieve Net Zero by 2050 or earlier
Progress against these targets will be monitored annually.
Emissions Reduction Progress
We are pleased to report that we have achieved a 48% reduction in total emissions between the 2024 and 2025 reporting years. This significant reduction reflects a combination of structural changes to our operations and targeted efficiency measures.
The primary drivers of this improvement have been a reduction in the size of our company car fleet, alongside a stronger focus on energy efficiency and lower‑carbon energy use across our office operations. These actions have delivered measurable emissions reductions while continuing to support effective business delivery.
Ongoing and Future Carbon Reduction Actions
Looking ahead, we will continue to build on this progress through the following initiatives:
Energy
- Transitioned to a new energy supplier providing electricity from renewable sources
- Ongoing improvements to energy efficiency, including the use of LED lighting, improved insulation, and energy‑efficient equipment
- Reduced heating and cooling demand through behavioural initiatives and increased employee awareness of energy use
Travel and Transport
- 85% of our workforce now works from home, significantly reducing commuter travel and associated emissions
- Reduced office space and utility usage because of increased remote working
- Continued use of remote meeting technology to minimise the need for business travel
- Encouragement of public transport and low‑emission travel options where travel is necessary
Procurement and Supply Chain
- Preference for suppliers with strong environmental and sustainability credentials
- Increased use of local suppliers to minimise transport‑related emissions
- Reduction of unnecessary packaging and single‑use materials through procurement practices
Waste and Resources
- Increased recycling rates through improved waste segregation
- Reduced paper consumption through digital systems and processes
- Responsible disposal of electronic and hazardous waste in line with regulatory requirements
Cloud Computing
Emissions associated with our cloud computing are monitored using Microsoft Azure Carbon Optimization and Emissions Insights. For the reporting period, total Azure‑related emissions were 15.6 tCO₂e. Monthly emissions show a stable to declining trend, alongside a sustained reduction in carbon intensity, indicating improved efficiency of cloud usage over time.
Cloud computing emissions are reported as Scope 3 (Purchased Goods and Services) in line with the GHG Protocol. Where supplier‑specific emissions data is available, this is used directly; otherwise, emissions are calculated using Microsoft‑provided activity‑based estimates aligned to recognised carbon accounting standards. This approach provides a reasonable and proportionate estimate suitable for organisational carbon reporting and public‑sector procurement.
Analysis indicates that the majority of cloud‑related emissions arise from virtual machine compute workloads, followed by storage resources. Emissions are predominantly associated with workloads hosted in West Europe, reflecting current system architecture and hosting choices.
While no immediate automated reduction recommendations have been identified, emissions data highlights clear opportunities for further reductions through proactive cloud optimisation.
Planned actions include:
- Improved governance of virtual machine provisioning and sizing
- Continued review of workload utilisation and shut‑down of idle resources
- Consideration of lower‑carbon regions and cloud‑native architectures where feasible
- Ongoing monitoring of carbon intensity to inform future architectural decisions
- These actions support continued reduction in carbon intensity and alignment with our Net Zero ambitions.
Monitoring and Review
Emissions data and environmental performance are reviewed annually, and Carbon reduction initiatives are overseen by senior leadership. This policy will be reviewed annually or sooner if significant changes occur in legislation, business operations, or organisational structure.
Approval and Sign-Off
This Carbon Reduction Plan and Environmental Policy has been approved by the CEO and will be reviewed annually.
On behalf of Ticketer:
Kelly Hanna, Chief Executive Officer
01/05/2025