Smarter solutions. Stronger services.
Data & Analytics
Elevate your fleet's performance with critical real-time information and actionable insights.
- Real-time operational data
- Business intelligence dashboard
- Speedy reporting
- Actionable insights
- Performance monitoring
Your challenge
Public transport thrives on data – but only when it’s accessible, accurate and actionable. Disjointed systems, manual processes and high volumes of information can limit your potential.
How we can help
We transform raw, real-time information into clear, actionable intelligence across our fleet management and business intelligence dashboards, for you to elevate your services.
“Ticketer is at the forefront of technology… One of the key benefits is punctuality, timetable data, but also information on the fares and passes. It’s there right from the word go. I can easily pull a report – so I know immediately what the ridership’s like.”
Andrew Scotton, Operations Manager
Two Platforms. One Purpose.
Optimise your operations with our data-driven platforms
Running side by side, the Ticketer Portal enables real-time fleet monitoring and delivery oversight, while the Ticketer Insights Hub transforms your data into clear, actionable insights.
The Ticketer Portal
Your Data-Driven Control Centre
What does the Ticketer Portal provide?
The Ticketer Portal provides instant access to accurate real-time data on your fleet’s performance.
From live tracking to ticket sales to passenger levels, all the insight and control you need to make smarter decisions, improve operational efficiency, and enhance the passenger experience is just a few clicks away.
Live Fleet Tracking
View real-time vehicle locations and service progress across your network.
Real-Time Data Collection
Automatically captures live data from on-bus ticketing devices, including vehicle location, driver activity, ticket sales, and service performance.
BODS Compliance
Streamline your regulatory obligations with automated generation and submission of BODS-compliant datasets: Timetables, AVL, and Fares.
Customisable Operational Reporting
Generate scheduled or on-demand reports on service punctuality, trip completion, ticket sales, and driver shifts - all exportable for planning, auditing, and analysis.
Performance Monitoring
Access service-level metrics like on-time running, mileage, completed journeys, and operational exceptions – in real time.
Revenue and Ticketing Insights
Track ticket sales and fare trends by service, time, or ticket type to inform pricing strategies and monitor usage.
Seamless Integration with Insights Hub
All data flows directly into the Ticketer Insights Hub for deeper visual Drivers.
Incident Management
Respond instantly to on-road incidents with real-time updates, minimising disruption and protecting the safety of your drivers and passengers.
The Ticketer Insights Hub
Your Business Intelligence Dashboards
What does the Ticketer Insights Hub provide?
The Ticketer Insights Hub gives operators and authorities unrivalled visibility of their networks.
By turning complex data into clear, actionable intelligence within four powerful dashboards, it empowers you to spot trends, optimise services, reduce costs and deliver a smoother, more reliable passenger experience – with confidence in every decision.
Dashboard | Purpose | Benefits |
|---|---|---|
Passenger Boarding | View boarding data by route, stop, time of day, and ticket type Filter by operator, vehicle, and time periods | Identify busy stops and peak travel times Inform decisions on stop placement and frequency |
Passenger Occupancy | Visualise passenger load across the network - real-time or historically Filter by route, direction, time | Spot overcrowding or underused services Support fleet allocation and vehicle sizing |
Tap On / Tap Off | Track when and where passengers tap on and off Calculate complete journey data, including board/alight locations | Build accurate origin-destination matrices Improve route planning and fare modelling |
Schedule Adherence | Compare actual vs scheduled departure/arrival times Identify early, on-time, and late running services by stop or route | Pinpoint punctuality issues Support schedule optimisations and enhanced reliability |
It starts on-board
Enabled by our ticketing technology
The Ticketer Portal and Ticketer Insights Hub both share and rely on data provided by our on-bus hardware.
Explore the range below.
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FAQs
Frequently asked questions about our Data & Analytics platforms
How does the Ticketer Insights Hub differ from the Ticketer Portal?
The Ticketer Portal provides real-time operational information and day-to-day management tools – providing you with full operational control of your fleet – whereas The Ticketer Insights Hub provides data visualisation and analytics.
How are the associated license fees structured?
There are no additional licence fees for the Ticketer Insights Hub. It is included as part of existing Ticketer licence arrangements, ensuring that customers can benefit from advanced analytics without added cost.
Can the Ticketer Portal and Insights Hub be used in tandem?
The Ticketer Portal and Ticketer Insights Hub are built to work hand-in-hand, creating a unified ecosystem where operators and authorities can effortlessly switch between real-time operational control and deep, data-driven insights.
What kind of reporting and analytics can operators and authorities expect?
The Ticketer Insights Hub launches with four core dashboards:
Passenger Boarding – data on where and when passengers are boarding services.
Passenger Occupancy – monitor vehicle loadings and capacity trends.
Tap On / Tap Off – analyse tap data to understand passenger movements and contactless usage.
Schedule Adherence – assess punctuality and reliability against planned timetables.
These reports provide a foundation for evidence-based planning, operational improvement, and BSIP or Enhanced Partnership reporting.
How secure and reliable is the data provided through the Portal and Insights Hub?
Both the Ticketer Portal and Insights Hub use secure, cloud-based infrastructure that meets strict data protection and industry standards.
Data is collected directly from Ticketer systems and devices, ensuring accuracy, consistency, and reliability. Access is fully controlled through authenticated logins, and regular monitoring ensures uptime and data integrity across both platforms.
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