Received The Queens Awards for Enterprise: Innovation 2020
It all started in 2009, when John, our Founder, realised that operators weren’t head over heels about their ticketing machines. John believed it was time to revolutionise ticketing, to use cloud technology to make things simple for the operator.
Now Ticketer is the UK’s most widely deployed smart ticketing systems supplier, with Electronic Ticketing Machines (ETMs) on buses throughout the UK and we have started our international expansion across Europe and the Americas. And it’s not just buses. In fact, there are Ticketer software and devices on every form of public transport, including trams, trains, hovercraft, and horse trams. Yes, horse trams.
Whatever the size of fleet, whatever the form of public transport, we’re by the side of operators, keeping their businesses moving forward through our innovative public transportation technology. In fact, don’t just take our word for it, we were humbled to receive the Queen’s Awards for Enterprise: Innovation 2020. A wonderful way to recognise the importance of this wonderful industry which we’re so proud to be part of.
Keeping this philosophy in mind, we were thrilled to acquire the Norwegian ticketing company FARA, which also has offices in Poland, Sweden, Finland and Denmark.
FARA (an old Norse word for travel) shares the same passion as Ticketer, of making travel easier for passengers. Through the very latest technology in ETMs, back office software and passenger facing apps, they focus on providing Real Time Information (RTI) for use on board, online and on mobile to increase the use of public transport. This investment will significantly widen our development capabilities and product portfolios for our customers both in the UK and across the rest of Europe, and fits perfectly into our international expansion plans.
Our combined mission is to make public transport personal. Because, for operators, and passengers, it is. It’s getting someone to work without stress, or home in time for tea, and making it so easy they’ll always use public transport.
We’d love you to get on board.
Ticketer is founded
Implemented traffic light priority for the first time
Schedule adherence made available
Launched the handheld ETM
Introduced the QR code reader
Launched contactless transactions
Became the UK’s largest ETM supplier outside London
Issued our billionth ticket
First dual sterling/euro contactless payment made using Ticketer
First Tap on/ Tap off contactless roll out
Issued our two billionth ticket
Ticketer acquired the Norwegian ticketing company FARA
We’re committed, some might say obsessed, with making public transport better, for both operators and passengers. We’re continuously improving and innovating, so that as things change, like account based ticketing and frictionless travel, our operators are ready.
When we develop our technology, we have a saying: “perfect for purpose.” That means it’s innovative technology, but it works in the real world without you having to be a techie. It’s built to be reliable and easy to use for drivers and operators, because the most sophisticated tech should feel simple.
We’re future facing but we do things with a nod to the past. You’ll see it in the way we stick to our word, and do things for the right reason (even if that doesn’t put cash in our pocket), like including ongoing updates without extra charge.
Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category
Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic
Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software
Named as “One to Watch” in the European Business Awards
Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year
Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot
John Clarfelt, Ticketer Founder, was recently invited by CPT to share his thoughts in a blog article, on the importance of connecting communitiesa Via and the potential for Demand Responsive Transport to create more connected public transport networks.