Driving sustainability - Carbon Reduction Plan

1. Introduction

The purpose of this Carbon Reduction Plan (CRP) is to outline the strategies, actions, and goals for reducing carbon emissions and promoting sustainability within Ticketer.

This CRP covers all operations, facilities, and activities of Ticketer. It includes both direct and indirect emissions sources. Ticketer is committed to reducing its carbon footprint, contributing to global climate goals, and promoting sustainable practices. As a 95% remote/home-based business, with a small vehicle fleet, and office space, Ticketer already has a small carbon footprint. Our planned actions will reduce our levels of carbon production to Net Zero by 2050 at the latest, but an earlier date of Net Zero by 2040 is achievable as a stretch target.

2. Baseline Emissions Inventory

Emissions Assessment

Year of Baseline: 2022
Total Emissions: 333.57 tCO2e
Emissions by Scope:

  • Scope 1 (Direct Emissions i.e. Company Cars): 41.20 tCO2e
  • Scope 2 (Indirect Emissions from Purchased Electricity): 7.07 tCO2e
  • Scope 3 (Other Indirect Emissions i.e. Business travel and Cloud Infrastructure Migration: 285.3 tCO2e

3. Emission Reduction TARGETS

To continue our progress to achieving Net Zero, we have adopted the following carbon reduction targets from our base year of 2022.

Next 5 years to 2029: Target of 30% Carbon reduction to 233.49t

Period to 2035: Target of 75% Carbon reduction to 83.39t

Period to 2040: Target of 100% Carbon reduction to Net Zero

Progress against these targets will be measured at the end of 2024 which is the current reporting period.

4. Reduction Projects and Actions

  1. We have implemented energy-efficient lighting systems in our office and conduct regular energy audits.
  2. 95% of our workforce now work from home/remotely, which has reduced commute travel and allowed us to reduce our office space. This is expected to see a reduction in our energy use and the mileage of staff who previously commuted to the office each day.
  3. As a business we have put in place processes that look to reduce the amount of travel generally but specifically by air. Where possible it is encouraged, that colleagues use public transport such as rail and bus and that journeys are shared where possible when personal vehicles or taxis are used.
  4. We have introduced the concept of a paperless office, and where possible all documents are distributed electronically and postage minimized.
  5. We have removed single-use plastic throughout the office and have established comprehensive recycling programs.
  6. When sourcing materials, we seek to find those with lower carbon footprints, and engage with suppliers with good sustainability practices.
  7. Legacy to Cloud Infrastructure. Ticketer are on a journey to move to the cloud by migrating 53 identified workloads to Azure, Ticketer will further reduce Carbon footprint by 261,086 KgCO2e over the 5-year period.

In addition to the above steps already taken the following initiatives are planned.

  • Independent validation of Insight UK’s Carbon Data Footprint calculations
  • Review of third-party suppliers to consider further carbon reduction initiatives
  • ISO 26000 Corporate Social Responsibility Accreditation

5. Monitoring and Adjustment

We have implemented a system for continuous monitoring of our emissions and reduction efforts and regularly review progress against targets. As part of this review, we will adjust actions based on performance data and emerging technologies and update the CRP annually to reflect new goals and actions.


This Carbon Reduction Plan has been completed in accordance with PPN 06/21 and associated guidance and reporting standard for Carbon Reduction Plans.

Emissions have been reported and recorded in accordance with the published reporting standard for Carbon Reduction Plans and the GHG Reporting Protocol corporate standard* and uses the appropriate Government emission conversion factors for greenhouse gas company reporting**.
Scope 1 and Scope 2 emissions have been reported in accordance with SECR requirements, and the required subset of Scope 3 emissions have been reported in accordance with the published reporting standard for Carbon Reduction Plans and the Corporate Value Chain (Scope 3) Standard***.

This Carbon Reduction Plan has been reviewed and signed off by the board of directors (or equivalent management body).


On behalf of Ticketer:

Michelle Cawley, Chief People Officer






Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

Read more on our press page

Join the Ticketer journey

Let's go!