Cookie Policy

Introduction

This policy document explains how we use cookies and other similar technologies to recognize when you visit our website and what these technologies are and why we use them, as well as your rights to control our use of them.

What are Cookies?

Cookies are most often small text files that websites may put on your computer or mobile device while you are browsing. They are used for many different purposes. For example, they can:

  • Help search engines remember that you want your search results in English.
  • Help a website remember your preferences so that you do not need to customize it every time;
  • Help websites to deliver a better service by showing you the content most relevant to you;
  • Identify and resolve errors; and
  • Analyse how well a website is performing.

The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you.

All modern browsers have tools to help you delete or block cookies. But it is important to remember that many websites need cookies to function properly. By deleting or blocking cookies, you could also block certain personalized features and you may not be able to take full advantage of some of the website’s features.

Here is a list of the main types of cookies we use, and what we use them for. When we mention “cookies”, we also mean web beacons and other technologies that collect information in a comparable way to cookies on websites or emails. When we mention “websites”, we also mean mobile applications and emails.)

Our cookies typically contain:

  • a unique name set by the site that generated it;
  • a value – the information within it that recalls your previous activities; and
  • an expiration date, which determines how long the cookie will remain active in your browser before being automatically deleted.

First-Party and Third-Party Cookies

We use both first-party and third-party cookies on our website. First-party cookies are cookies issued from the ticketer.com domain that are used to identify language and location preferences, or render basic site functionality. Third-party cookies belong to and are managed by other parties, such as our business partners or service providers. These cookies may be required to render certain forms, such as the submission of a job application, or to allow for some advertising outside of our website.

Third-party service providers are:

  • Google
  • Iubenda
  • YouTube
  • Vimeo
  • SoundCloud

More information on third-party party cookies can be found in the following sections.

Session Cookies

Session cookies are temporary cookies that are used to remember you during your visit to the website, and they expire when you close the web browser.

Persistent Cookies

Persistent cookies are used to remember your preferences within the website and remain on your desktop or mobile device even after you close your browser or restart your computer. We use these cookies to analyze user behavior to establish visit patterns so that we can improve our website functionality for you and others who visit our website. These cookies also allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising.

Strictly Necessary

These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, some services you may have asked for cannot be provided. Because these cookies are necessary, we do not need to ask for your consent to use them.

Cookie  Description Service Privacy Policy
PHPSESSID Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.
Expires at the end of a session.
https://www.php.net/privacy.php
_iub_cs-* This cookie is set by iubenda. It stores user preferences related to trackers in the local domain.
Expires after 1 year.
https://www.iubenda.com/privacy-policy/252372

Experience Enchacement

These cookies are used to enhance the performance and functionality of our website but are not necessary for its use. However, without these cookies, certain functionality (like videos) may become unavailable.

Cookie  Description Service Privacy Policy
sc_anonymous_id This cookie is set by SoundCloud. It stores a unique user ID for a listener listening from another website with SoundCloud music embedded.
Expiries after 10 years.
https://soundcloud.com/pages/privacy
VISITOR_INFO1_LIVE This cookie is set by YouTube. It stores bandwidth estimations to determine whether you get the new player interface or the old.
Expires after 6 months.
https://policies.google.com/privacy
YSC This cookie is set by YouTube. It stores and tracks interaction of embedded YouTube video.
Expires at end of session.
https://policies.google.com/privacy
CONSENT This cookie is set by YouTube. It stores cookie consent preferences.
Expires after 20 years.
https://policies.google.com/privacy
vuid This cookie is set by Vimeo. It store the user’s usage history.
Expires after 2 years.
https://vimeo.com/privacy

Measurement

These cookies are specifically designed to gather information from you on your device to display advertisements to you based on relevant topics that interest you. The information the cookies gather on you can be shared with other advertisers to measure the performance of their advertisements.

Cookie Description Service Privacy Policy
_ga This cookie is set by Google. It records a particular ID used to produce data about website usage by the user.
Expires after 2 years.
https://policies.google.com/privacy
_gat_gtag_UA_* This cookie is set by Google. It stores and tracks conversions.
Expires after 1 hour.
https://policies.google.com/privacy
_gid This cookie is set by Google. It keeps an entry of unique ID which is then used to produce statistical data on website usage by visitors.
Expires after 1 day.
https://policies.google.com/privacy

How can you control cookies

You have the right to decide whether to accept or reject cookies by setting your preferences in the Cookie Settings manager. The manger allows you to select which categories of cookies you accept or reject. Necessary cookies cannot be rejected as they are strictly necessary to provide you with the services.

Each web browser has its own way of managing cookies. You can block or remove cookies yourself by altering the settings of your browser to block cookies or to send a warning notice before a cookie is stored on your computer. These changes will apply to all websites that you visit (unless you choose to block cookies from sites).

You should be aware that any preferences will be lost if you delete cookies. If you block cookies completely, many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our websites for these reasons.

To find out more, consult your browser’s help function.

Changes to this cookie policy

We recognize that transparency is an on-going responsibility, so we will keep this Cookie Policy under regular review.

 

Some of the things we have won

WINNER OF ‘BEST BUSINESS INNOVATION’ AND SHORTLISTED FOR ‘EMPLOYER OF THE YEAR’ AT THE NEWBURY WEEKLY NEWS BEST BUSINESS AWARDS, 2023

Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'RSOCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

Read more on our press page

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