Cookie Policy

1: Introduction

Ticketer uses cookies to make our website more user-friendly. The data we collect using cookies helps us understand our customers or potential customers better so that we can provide a more focused user experience. Using the knowledge of your previous visits to our website, Ticketer can enhance subsequent visits by tailoring our content to match your requirements.

We use cookies principally because we want to make our website user-friendly, and we are interested in anonymous user behaviour. Generally, our cookies don’t store sensitive or personally identifiable information such as your name or address. In the unlikely event that our websites use cookies to store personal information about you, Ticketer will encrypt the personal data to prevent unauthorised use by anyone else.

2: What are Cookies?

Cookies are most often small text files that websites may put on your computer or mobile device while you’re browsing. They’re used for many different purposes. For example, they can:

  • Help search engines remember that you want your search results in English;
  • Help a website remember your preferences so that you don’t need to customise it every time;
  • Help websites to deliver a better service by showing you the content most relevant to you;
  • Identify and resolve errors; and
  • Analyse how well a website is performing.

The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you.

All modern browsers have tools to help you delete or block cookies. But it’s important to remember that many websites – including Ticketer’s – need cookies in order to function properly. By deleting or blocking cookies, you could also block certain personalised features and you may not be able to take full advantage of some of the website’s features.

Here’s a list of the main types of cookies Ticketer uses, and what we use them for. When we mention “cookies”, we also mean web beacons and other technologies that collect information in a similar way to cookies on websites or emails. When we mention “websites”, we also mean mobile applications and emails.)

Ticketer’s cookies typically contain:

  • a unique name set by the site that generated it;
  • a value – the information within it that recalls your previous activities; and
  • an expiration date, which determines how long the cookie will remain active in your browser before being automatically deleted.

3: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, some services you may have asked for cannot be provided. Because these cookies are strictly necessary we do not need to ask for your consent to use them.

Ticketer does not currently use and strictly necessary cookies.

4: Performance Cookies

These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often. They may also show which email or web page visitors have clicked through to visit the website, and whether they opened an email sent to them.

Some of these are analytics cookies, set using third-party web analytics software, which allow companies to monitor website traffic.

For the purpose of the management of our website, Ticketer use the Google Universal Analytics cookies detailed below:


Cookie name Purpose Expiration Period
_GA Registers a unique ID that is used to generate statistical data on how you use the website. 2 years
_GAT To allow us to count page visits and traffic sources so we can measure and improve the performance of our site. End of session
_GID To allow us to distinguish different users by a non-personal random number, instead of using personal information. End of session
localisation To allow us to set preferred language. 1 year

To find out more about how Google uses your data or to opt out from having your data sent to Google, please use the following links:

We will not pass this data to third-parties in such a way that would allow them to identify visitors personally. However, we may associate this cookie data with other personally identifiable data submitted by you (for instance when you submit a form, or partially complete a form), in order to make sure that our communications are as relevant to you as possible.

By using Ticketer’s websites you agree we may place these types of cookies on your device.

5: How to change your cookie settings in your web browser

Each web browser has its own way of managing cookies. You can block or remove cookies yourself by altering the settings of your browser to block cookies or to send a warning notice before a cookie is stored on your computer. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

You should be aware that any preferences will be lost if you delete cookies. If you block cookies completely, many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our websites for these reasons.

To find out more, consult your browser’s help function.

6: Changes to this cookie policy

We recognise that transparency is an on-going responsibility, so we will keep this Cookie Policy under regular review.

Some of the things we have won

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

Read more on our press page

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