Received The Queens Awards for Enterprise: Innovation 2020
Ticketer collects certain information or data about you when you use our website and is strongly committed to safeguarding the privacy of any personal information that we hold concerning you.
We use this data to:
Like many businesses, we outsource the processing of certain functions and/or information to third-parties. When we do outsource the processing of your personal information to third-parties or provide your personal information to third-party service providers, we oblige those third parties to protect your personal information in accordance with the terms and conditions of this Policy, and with appropriate security measures. They have access to the personal information needed to perform their functions, but they may not use it for any other purposes.
We reserve the right to disclose any personal information we have concerning you if we are compelled to do so by a court of law or requested to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws.
We take the security of all the data we hold very seriously, and we seek to protect the safety of all your personal information by implementing appropriate technical and organisational measures. Where we use third-parties to process personal information, we require them to ensure the safety of your information.
We have a framework of policies, procedures and training in place covering data protection, confidentiality and security and regularly review the appropriateness of the measures we have in place to keep the data we hold secure.
Your privacy is extremely important to us. We’re committed to protecting any personal information we hold, and we comply with all relevant data protection laws. This means that:
By law, you have certain rights over your personal data and we are responsible for fulfilling these rights. These include the right to access your data, the right to erase your data if you believe we no longer have a right to process it, the right to amend your personal data if it is incomplete or incorrect and the right to restrict the processing of your personal data if you contest its accuracy. These rights and the process by which you can exercise them are documented below.
You may seek access to the personal information we maintain about you by sending us a written request by letter or email to the address set out below. We will not disclose any data that you are not entitled to receive (e.g., data revealing information about another individual). We will aim to respond to any requests for information promptly, and in any event within one month of the request.
You may request that we correct, delete or restrict processing of personal information that we hold about you on legitimate grounds by sending a letter or email to the address set out in below. If we agree that the information is incorrect, or that the processing should be restricted, we will delete, correct or restrict the information as soon as practically possible, and, in any event, within one month of your request. If we do not agree that the information is incorrect we will contact you to discuss.
In all cases, if you are writing from outside the company (i.e. not Ticketer internal email) please be sure to include your full name, current (or last) job title, place of employment with Ticketer and a copy of a document evidencing your identity (such as an ID card or passport) in all contact so we can ascertain your identity and the personal information we maintain about you.
If you wish to exercise any of these rights, please send an email to email@example.com or contact us in writing at:
Data Protection Officer
We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to firstname.lastname@example.org. We will look into and respond to any complaints we receive.
You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) (the UK data protection regulator). For further information on your rights and how to complain to the ICO, please refer to the ICO website.
We recognise that transparency is an on-going responsibility, so we will keep this privacy statement under regular review.
Data Protection Officer
Phone: 0203 195 8800
Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category
Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic
Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software
Named as “One to Watch” in the European Business Awards
Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year
Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot