Privacy Policy

Ticketer has adopted the following principles, as laid down in the EU GDPR Regulation:

  • Personal Data shall be processed lawfully, fairly and in a transparent way.
  • Personal Data shall be collected for specified, explicit and legitimate purposes only.
  • Personal Data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
  • Personal Data shall be accurate and, kept up to date. This means Ticketer must have in place processes for identifying and addressing out-of-date, incorrect and redundant Personal Data.
  • Personal Data shall be kept in a form which permits identification of Data Subjects for no longer than is necessary for the purposes for which the Personal Data is processed.
  • The integrity and confidentiality of Personal Data is maintained at all times through appropriate technical and organisational measures, including protection against unauthorised or unlawful Processing, and against accidental loss, destruction or damage.

Ticketer collects certain information or data about you when you use our website and is strongly committed to safeguarding the privacy of any personal information that we hold concerning you.

As a user of this website, you understand and acknowledge that we use and disclose your personal information in accordance with this Privacy Policy (this “Policy”).

1: Types of personal information we process

We collect:

  • Questions, queries or feedback you leave, including your email address if you contact;
  • If you contact us, we may keep a record of that correspondence. If you send us personal information which identifies you via email, we may keep your email and your email address;
  • Information that is available from your browser such as your Internet Protocol (IP) address, and details of which version of web browser you use; and
  • Information on how you use the site, using cookies and page tagging techniques.

We use this data to:

  • Improve our website by monitoring how you use it;
  • To ensure the content from the Websites is presented in the most effective manner for you and your computer;
  • Gather feedback to improve our services; and
  • Respond to any feedback you send to us, if you’ve asked us to.

2: Disclosures of Your Personal Information

2.1: Service Providers and Suppliers

Like many businesses, we outsource the processing of certain functions and/or information to third-parties. When we do outsource the processing of your personal information to third-parties or provide your personal information to third-party service providers, we oblige those third parties to protect your personal information in accordance with the terms and conditions of this Policy, and with appropriate security measures. They have access to the personal information needed to perform their functions, but they may not use it for any other purposes.

2.2: Legal Requirements

We reserve the right to disclose any personal information we have concerning you if we are compelled to do so by a court of law or requested to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws.

3: How we protect your personal data

We take the security of all the data we hold very seriously, and we seek to protect the safety of all your personal information by implementing appropriate technical and organisational measures. Where we use third-parties to process personal information, we require them to ensure the safety of your information.

We have a framework of policies, procedures and training in place covering data protection, confidentiality and security and regularly review the appropriateness of the measures we have in place to keep the data we hold secure.

Your privacy is extremely important to us. We’re committed to protecting any personal information we hold, and we comply with all relevant data protection laws. This means that:

  • We take full responsibility for the information we hold about you;
  • We will protect your privacy at all times; and
  • We will never sell your personal information.

4: Updating or accessing your personal information

By law, you have certain rights over your personal data and we are responsible for fulfilling these rights. These include the right to access your data, the right to erase your data if you believe we no longer have a right to process it, the right to amend your personal data if it is incomplete or incorrect and the right to restrict the processing of your personal data if you contest its accuracy. These rights and the process by which you can exercise them are documented below.

You may seek access to the personal information we maintain about you by sending us a written request by letter or email to the address set out below. We will not disclose any data that you are not entitled to receive (e.g., data revealing information about another individual). We will aim to respond to any requests for information promptly, and in any event within one month of the request.

You may request that we correct, delete or restrict processing of personal information that we hold about you on legitimate grounds by sending a letter or email to the address set out in below. If we agree that the information is incorrect, or that the processing should be restricted, we will delete, correct or restrict the information as soon as practically possible, and, in any event, within one month of your request. If we do not agree that the information is incorrect we will contact you to discuss.

In all cases, if you are writing from outside the company (i.e. not Ticketer internal email) please be sure to include your full name, current (or last) job title, place of employment with Ticketer and a copy of a document evidencing your identity (such as an ID card or passport) in all contact so we can ascertain your identity and the personal information we maintain about you.

If you wish to exercise any of these rights, please send an email to or contact us in writing at:

Data Protection Officer
Marlborough House,
Charnham Lane,
RG17 0EY

5: Cookies

The Website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse the Website and also allows us to improve it. Please see our Cookie policy for further information.

6: Complaints

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to  We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) (the UK data protection regulator).  For further information on your rights and how to complain to the ICO, please refer to the ICO website.

7 Changes to this privacy policy

We recognise that transparency is an on-going responsibility, so we will keep this privacy statement under regular review.

8 Contact Details

If you have any questions about this Privacy Policy or the data we hold about you, please do not hesitate to contact us at:

Data Protection Officer
Marlborough House,
Charnham Lane,
RG17 0EY

Phone: 0203 195 8800

Some of the things we have won

Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Winners of the 'RSOCO Silver Award for Contribution to Safer Driving' 2022

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

Read more on our press page

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