Ticketer Welcomes Andy Monshaw to the Team

28 October 2020


Today Ticketer, the leading smart ticketing and technology provider, announced that Andy Monshaw will be joining the team on 2 November as Ticketer UK and Group CEO, following John Clarfelt’s decision to transition into the role of Founder.


John Clarfelt explains: “As my friends in the industry will know, Ticketer, our team and our customers, are in my soul. And as every great business needs to keep evolving, our plan has always been to introduce new blood into the business, to keep driving Ticketer forward and leading innovation for public transport. The timing has been down to finding the right person for this role – clearly not only with the competency and passion to continue to develop the business but, equally important, to continue the Ticketer Group ethos, where our team and customers are at the very centre of all we do.”

Andy has a wealth of experience, having spent over 25 years in a variety of key roles with IBM, and most recently as the CEO of NGA HR. He also sits on the board of several technology start-ups. In addition to this, Andy comes to us with international experience across technology and service businesses; driving growth with a passion, energy, and attitude that will fit right into the Ticketer and FARA culture.

Andy says: “Ticketer has grown the business at a phenomenal rate over the last 11 years and I am incredibly excited to join the team at such a pivotal time. I am especially excited about continuing to have support from John as he helps to drive this great company to the next phase.”

John will remain fully involved in the business, focussing inter alia, on Group innovation and strategy, and will remain on the Group Board.

Lisa Stone, Ticketer Group Chairperson adds: “I want to take this opportunity to thank John for his entrepreneurial spirit and vision, that has helped guide the company to where it is now. I look forward to working with him in his new Founder capacity – although I dread trying to control his blue sky thinking now that he is released from the day to day detail of running the business! I would also like to welcome Andy, who I know will bring the same enthusiasm and commitment to our people and our customers.”

For a more detailed overview on what this means for Ticketer, you can hear directly from John himself:




For further information please contact:

Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

Read more on our press page

Join the Ticketer journey

Let's go!