TfGM Operators See the Benefits Of Ticketer ETMs

11 April 2016

Ticketer has been busy fitting ITSO smart Electronic Ticketing Machines for Transport for Greater Manchester (TfGM), as part of its commitment to make smart travel as widely available as possible.

Smart ticketing is now available aboard 97 per cent of Greater Manchester bus services, regardless of fleet size, thanks to the initiative. As well as supplying Electronic Ticket Machines, Ticketer is ensuring smaller operators have the right on-board kit and back office support.

Steve Loxam, Integrated Transport Systems Programme Manager for TfGM, says that the Ticketer system works well for operators, and the installation process has gone very smoothly.  He comments:  “There are lots of operators in Greater Manchester, which meant a lot of deliveries, but the roll outs have gone extremely well.”

“Feedback from operators has been very positive and I would add my own praise to Ticketer’s performance. They have responded well to our customer demands and delivered on the promises they made.”

The Ticketer ETMs are ‘always on’ referring to the way the back office communicates with each unit.  This means that any changes or updates can be made quickly and easily, and communicated to every ETM simultaneously.  Steve Loxam has found this feature particularly useful:  “Changes that would normally take months to process can now be carried out remotely, in the time it takes Ticketer’s Head of Product Management to enjoy a cup of tea!”

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Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

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