Ticketer Issues a Billion Tickets in Under a Year

4 July 2019



L-R: McGill’s Managing Director Ralph Roberts, driver Anne MacKissack and Ticketer Managing Director John Clarfelt


Less than a year after announcing that it had issued a billion tickets through its Electronic Ticket Machines (ETMs), Ticketer has already issued its two billionth ticket.  The first billion ticket milestone took nine years to reach.

Anne MacKissack, a driver for McGill’s, issued the milestone ticket in Glasgow, just a few days shy of the one year anniversary of the one billionth Ticketer ETM ticket, which was issued by a Reading Buses driver.

Ralph Roberts, Managing Director for McGill’s, comments:  “With Ticketer now fitted to 60% of Scotland’s buses, we’re delighted that the two billionth ticket was issued on our X23 service. It is very fitting that the ticket was distributed on a McGill’s bus, as we were early adopters of the system and pioneered the use of Ticketer in Scotland on a large scale operation.”

He continues:  “It’s great to hear that Anne issued the ticket. She is one of our longest serving drivers, first joining our Inchinnan depot in 1986.”

The two billionth ticket comes in Ticketer’s 10th Year in business.  In that time the company has grown into the UK’s leading integrated revenue, tracking, performance and fleet management provider.

The adoption of Ticketer’s market leading EMV contactless ETMs by operators of all sizes has rapidly increased the number of tickets being issued.

John Clarfelt, Ticketer’s Managing Director, comments:  “While we have made our name supplying easy to use, high-tech ETMs mainly to small and mid-size operators, in recent years we have increasingly supplied some of the UK’s largest bus operators.  It is this recent growth that has enabled us to reach this new milestone so quickly.  While we are enormously proud of this achievement, we are equally proud of the fact that we are able to maintain the same high levels of customer service throughout this growth period, regardless of the size of the customer’s operation.”

Ralph Roberts adds:  “We’re excited to be working with Ticketer on future developments, improving its already impressive offering.”

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Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

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