Ticketer upgrades Guernsey ETMs to contactless

12 November 2019

Ticketer has upgraded 100% of Guernsey bus services’ Electronic Ticket Machines, operated by CT Plus, so that they now accept contactless payments.  The Ticketer ETMs are the first on the island to go contactless.

The Ticketer ETMs accept contactless payments from enabled cards, smart phones and other devices such as watches or wristbands.

John Clarfelt, Managing Director of Ticketer, comments: “Since we first launched it just over two years ago, contactless ticketing has transformed the way passengers use bus services.  Now passengers can pay in whichever way suits them and they no longer require the exact change to travel.  It makes bus travel more convenient and more accessible, and because transactions are much faster it speeds up boarding times and reduces queues.”

Kevin Jackman, Operations Manager for CT Plus Guernsey, comments:  “Contactless payments has created greater options for all passengers, we have already seen an uptake from our nightbus passengers and also from visitors to the island.  The fact that payments can also be made by wearable smart technology is going to be something that will no doubt help continue the already positive trend from taking the bus with a school pass to then, as an adult, continuing to use the bus for commuter travel.”

Ticketer has seen a huge surge in demand for contactless payments.   In other areas of the country, the use of contactless cards has quickly grown to account for a third of all payments.

Karl Guille, Director of Traffic & Highway Services, said: “We are delighted to be offering our customers the option to purchase their bus tickets by using contactless payments. It is vital that we update and improve the services we offer in order to meet the needs of our community. With the increase in use of smartphones and smartwatches, we felt it was important to investigate and implement contactless payments. It is anticipated that this new payment method will encourage more people to use the bus service.”

For further information please contact:

Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

Read more on our press page

Join the Ticketer journey

Let's go!