Jason Mann, UK Head of Product at Ticketer, talks us through some of Ticketer’s most notable innovations of 2020, and how, we are aiming to make life as simple as possible for operators and passengers alike. We have created bite-size segments so you can listen to the features you are most interested in.
In this segment, Jason talks through the latest developments in our Incident Management feature.
You can hear directly from Jason in the video above or have a read below:
INCIDENT MANAGEMENT FEATURE ENHANCEMENTS
Another of the Ticketer features that gained increase use during the pandemic was our Incident Management feature – where we have extended the existing Insurance button to be able to print advisory slips for any multitude of reasons – a topical example being recording when passengers were not wearing face masks. Recognising its wider usage, we extended this capability to not require an advisory slip to be printed. So if you wanted the drivers to record when the bus could not pick up further passengers at a stop due to the bus being full, the driver could issue a ‘COULD NOT PICK UP’ incident, which would simply record the event and could be reported on in the back office.
We also added the ability for these incidents to be included in a SIRI feed to third-party systems, such as apps. So, if you wanted your app to know when the vehicle had been deep clean mid-service, this could be added as an ‘incident’ and would be forwarded to any SIRI feed anytime this event was issued. This was implemented in a purely generic way, so this could be applied to any incident any operator wanted to define.