Ticketer Bite-Size: Incident Management Feature

16 February 2021

Jason Mann, UK Head of Product at Ticketer, talks us through some of Ticketer’s most notable innovations of 2020, and how, we are aiming to make life as simple as possible for operators and passengers alike. We have created bite-size segments so you can listen to the features you are most interested in.

In this segment, Jason talks through the latest developments in our Incident Management feature.

You can hear directly from Jason in the video above or have a read below:


Another of the Ticketer features that gained increase use during the pandemic was our Incident Management feature – where we have extended the existing Insurance button to be able to print advisory slips for any multitude of reasons – a topical example being recording when passengers were not wearing face masks. Recognising its wider usage, we extended this capability to not require an advisory slip to be printed. So if you wanted the drivers to record when the bus could not pick up further passengers at a stop due to the bus being full, the driver could issue a ‘COULD NOT PICK UP’ incident, which would simply record the event and could be reported on in the back office.

We also added the ability for these incidents to be included in a SIRI feed to third-party systems, such as apps. So, if you wanted your app to know when the vehicle had been deep clean mid-service, this could be added as an ‘incident’ and would be forwarded to any SIRI feed anytime this event was issued. This was implemented in a purely generic way, so this could be applied to any incident any operator wanted to define.

Incident Texts


Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

Read more on our press page

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