Ticketer Bite-Size: Passenger Occupancy

11 February 2021

Jason Mann, UK Head of Product at Ticketer, talks us through some of Ticketer’s most notable innovations of 2020, and how, we are aiming to make life as simple as possible for operators and passengers alike. We have created bite-size segments so you can listen to the features you are most interested in. 

In this segment, Jason talks through the latest developments to our Passenger Occupancy feature. 

You can hear directly from Jason in the video above or have a read below:


It should be no surprise that I start this 2020 review by discussing our Passenger Occupancy feature. We recognised early on that social distancing on buses could present issues and so we mobilised quickly to develop an enhancement to the ETM to allow the driver to quickly and efficiently count passengers off which then allowed the ETM to maintain a count of how many passengers were on board, primarily for the driver’s benefit so they could always see how many people were on board without having to leave their cab.  

But that wasn’t the end of that feature. We extended it to also count when the wheelchair spaces were occupied. We developed an extension to SIRI to forward this information onto third party systems such as mobile apps. Passengers could also see this information as the bus approached the bus stop via an integration with Hanover Destination Displays and we extended the back office to collect and display this data. 


For more information please visit our Passenger Occupancy product page.

Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

Read more on our press page

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