Ticketer: Changes to the UK Bus Industry Since the Pandemic

1 April 2021

Andy Monshaw Video

It’s now a year since the UK experienced the first lockdown. Our industry has been through an unprecedented time and so much has changed. But what hasn’t changed, is the determination of the public transport industry, and the sheer overwhelming commitment from the operators to keep services running, so that passengers are able to make their essential journeys safely and with ease. And now, as spring has arrived, the coming months are beginning to look a little more positive for the industry, and the UK as a whole.

At the time of writing this, over 30 million people in the UK have received their first dose of the Covid vaccine, and the roadmap is looking like it’s on track.

So, as we emerge from this (hopefully last) lockdown, and passenger numbers increase, our Ticketer CEO, Andy Monshaw wanted to say hi, and give a short update of some of the industry trends we are seeing and a hint of what’s to come.

You can watch the video by clicking the thumbnail below. Alternatively, if you would like to hear more from us on industry news and our updates, please sign-up here.


Andy’s recent visit to our friends at Oxford Bus. Starting on the left, Jason Mann, Head of UK Product Ticketer, Josh Stone, Customer Service Officer and Luke Marion, Finance & Commercial Director.


Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

Read more on our press page

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