Did you know? - Capturing Incidents

The new ‘Incident Management’ feature provides the ability to report, log and view in real-time any incidents and events which occur on your buses, giving operators more visibility on what is happening on their vehicles.

What is it…?

With the ‘Incident Management’ feature, operators can now set up different types of incidents for their drivers to record, making it simple for drivers to capture a variety of incidents, or events, and optionally print informational printouts to give to passengers if necessary.

The new incident management feature extends the “Insurance” option on the ETM that allowed operators to print their insurance details which could be given to passengers or other road users in the event of an accident. Now, operators can create a variety of ‘incidents’ or events which can be individually defined or grouped together in a two-tier hierarchy if required.

As with the insurance option, any incident can be configured to produce a printout which can show the details of the incident and include important information such as contact details. Any incidents recorded are issued through to the Ticketer Portal immediately, which can be collectively reviewed per type, or individually reviewed with other events on that trip.

For ease of use, drivers have quick access to the Incident screen by using the Message icon located in the toolbar.

Ticketer machine showing incident reporting

In Summary…

  • It’s simple to set up groups, or general incidents of your choice via the Ticketer Portal.
  • Incidents can be logged by drivers and viewed by the depot for reporting purposes.
  • Incidents can be configured to optionally to print a printout from the ETM when a particular incident is logged which could be given to the passenger if required. This would include the full details of the trip: bus, date and time, service and journey and as well as any text you wish to include.
  • The specific GPS location of the incident will be recorded by the driver, and is presented on the portal map, so users can quickly identify where the incident was recorded.

There is a help sheet available on your Ticketer portal page, within the support tab and under downloads.

Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

Read more on our press page

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