Department for Transport endorses Ticketer

12 September 2020

Officially endorsed by the Department for Transport (DfT), Ticketer have become the first port of call for many operators who need to meet the Bus Open Data Service (BODS) requirements.


Launched earlier this year, BODS requires operators to share their data, such as timetables, locations and fares to enable passengers to plan their routes and simplify the purchasing of tickets by understanding costs in advance.

Meera Nayyar, Head of Passenger Experience, Buses and Taxis, Department for Transport comments:

“From 2021, all operators of local bus services will be legally required to publish timetables, fares and location data onto the new Bus Open Data Service. Technology partners such as Ticketer will offer a vital support mechanism to the smallest of operators to help them publish this data onto the service and ensure operators are able to meet their statutory requirements. We’re really excited to see the progress Ticketer are making launching their solution and to hear the positive reaction from operators of all sizes. The open publication of live location data, timetables and fares data for local bus services across England is genuinely transformative for the TransTech sector in this country and will support the delivery of a world class passenger information offer for users of bus and public transport.”

Graham Smith, Commercial Manager at Lynx, comments:

“The Bus Open Data Service (BODS) includes three crucial elements; route and timetable data, AVL (Automatic Vehicle Location) data and fares data and we’re delighted to have been working with Ticketer and the DfT as an early adopter of this programme. The prospect for smaller bus operators, such as ourselves, may at first appear daunting but there is no need for concern at all as Ticketer have taken a lot of potentially time consuming and onerous work out for operators. We simply have to provide a URL link for all three elements which can easily be uploaded to the DfT BODS portal. It’s been an absolute pleasure in working with the extremely competent and proactive Ticketer team.”


Ticketer has worked closely with the DfT, both in industry groups (BODS Implementation Group, PTIC and RTIG) and through regular, direct discussions with the DfT and their partners. Committed to support the Industry fulfil these requirements, Ticketer has played a key role in providing feedback, and suggested improvements, to make the process for operators as painless as possible.

Ticketer was chosen by the DfT to support the early engagement programme, and has already successfully helped 50 early-adopter operators onboard onto the BODS system. Operators of all sizes have been able to seamlessly integrate their data into the BODS system.

John Clarfelt, CEO, Ticketer, concludes:

“We are 100% supportive of making data more accessible to passengers, we think it is key to getting more passengers on bus. Our cloud-based solution already hosts location, timetable and fare data for hundreds of operators, large and small, so it made absolute sense for us to invest really significant time and development, and to work closely with the DfT, to support the process. Simplicity is key to this. Our focus has been on removing any potential complexities, and making it as stress-free and as seamless and simple as possible for all our operators. And to continue to do so as BODS requirements evolve in the future.”



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Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

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