“In a bid to help the bus and coach industry recover, we are doing our part by enabling enhanced connectivity for the tourism industry – making buses a key element of the overall travel experience.”
Antonio Carmona, General Manager UK and International at Ticketer
Palisis, the leading technology provider of sales and operations solutions for the transportation and tourism industry, and Ticketer, an innovative transit and data intelligence partner, are excited to announce their collaboration to introduce improved ticketing and connectivity for the tourism industry. The partnership will provide the first scalable roll out of its kind, in a bid to make travelling by bus visible and core to the whole travel experience and support the recovery of the bus and coach industry.
Domestic tourism is on the increase, a trend which is only expected to rise over the coming years. This presents a greater need for connected travel and for operators to provide a seamless travel experience for all passengers. Locating public transportation routes and purchasing of tickets for connected services when holidaying in unfamiliar destinations can be daunting. With local transport services and tickets directly available from online travel booking providers (booking.com, Expedia, Tripadvisor and others), through this new solution, passengers can source and purchase tickets for their connected journeys with ease.
The Ticketer platform will integrate with Palisis and will allow operators to choose which tickets they wish to make visible via their online marketplace. Online travel agents and tour providers will then be able to offer online purchase of connected transport services across destinations. The new distribution channels are targeted to go live during the Spring of 2022, and Ticketer will be able to activate the new feature for operators through their back-end portal, enabling ticket purchase on the customer facing travel booking providers’ websites and apps. A QR code will be issued upon purchase, which will be scanned directly on the bus using the Ticketer Electronic Ticket Machines (ETMs).
Connectivity to the online travel booking world will enable an increased flow of passengers and ticketing revenues for bus and coach operators, whether that’s for airport shuttles, sightseeing services or any other type of public transportation within tourist hotspots.
Passengers will be able to plan their connected journey, book and purchase their tickets online, alongside their flight/train journey, hotel etc., and if the online travel agency provides an app, tickets can also be purchased with greater ease during transit. A simple QR code, printed on a ticket or scanned from a mobile device, is all that is required to validate the ticket onboard. This will greatly enrich the way we travel and help remove the uncertainty or unwillingness to use local public transportation in a foreign destination due to lack of knowing how the local services work, physical cash or if a local bus might accept contactless payment.
Josef Birchler, Head of Sales at Palisis, says: “We are excited to be working with Ticketer as they innovate and enable additional services to their current client base. We look forward to collaborating and providing connectivity to their clients like never before.”
Antonio Carmona, General Manager UK and International at Ticketer, comments: “Our partnership with Palisis will open new retail channels for our customers, helping increase the visibility of their bus services across the globe, and we are confident that this will attract more passengers to their buses.”