Ticketer Helps Cornwall go Contactless

3 May 2018

Ticketer has won the contract to supply bus operators in Cornwall with contactless Electronic Ticket Machines (ETMs). The contract is facilitated through South West Smart Applications Limited (SWSAL) which produced the framework and managed the tender process for Cornwall Council.

Cornwall Council is using funding from the Cornwall and Isles of Scilly Local Enterprise Partnership’s Growth Deal, to help smaller bus operators across the region to offer contactless payments to passengers through the very latest Ticketer ETMs. Local bus operators can use the funding to obtain a new Ticketer ETM or to upgrade existing systems.

Ticketer’s ETMs suit any operator, regardless of fleet size, and Ticketer makes new software updates and technology developments available for the lifetime of the ETM, at no extra charge. All the machines run identical software, with the same features available whether the operator has hundreds of units or just one. Ticketer ETMs can accept contactless EMV as well as m-Tickets, paper QR tickets, ITSO smartcards and cash, enabling operators to tailor payments to the preferences of their passengers.

The introduction of contactless ticketing on all bus services in Cornwall is a key milestone in the delivery of the Council’s One Public Transport System, explained Councillor Geoff Brown, Cornwall Council Cabinet member for transport. “Contactless ticketing is a major aspect of the One Public Transport System for Cornwall project. By improving access to public transport we want to encourage more people to leave the car at home and jump on public transport. This in turn helps improve air quality, reduce congestion and ease parking issues” he says.

“The Devolution Deal we agreed with the Government gave us a devolved budget of £126m and the control to shape transport services more effectively to the needs of our residents and to make journeys less fragmented. This is tangible evidence of what devolution helps deliver to the people of Cornwall.”

Ten operators have already signed up, including Age UK Cornwall, OTS and Williams Travel. The St Ives Bus company liked the Ticketer ETMs so much that they have already ordered additional units.

John Clarfelt, Managing Director of Ticketer, comments: “It is really important to us that all our customers have the same opportunities to offer multiple payment options to passengers. We are delighted that, working with SWSAL and Cornwall Council, we are able to help these smaller operators to provide competitive bus services that improve the passenger experience.”


Local Growth Fund

Local Enterprise Partnerships are playing a vital role in driving forward economic growth across the country, helping to build a country that works for everyone.

By 2021 Government will have invested over £12bn through the Local Growth Fund, allowing LEPs to use their local knowledge to get all areas of the country firing on all cylinders. Analysis has shown that every £1 of Local Growth Fund invested could generate £4.81 in benefits.

If you would like some further facts about the Local Growth Fund, or the wider regeneration work going on across the country, please contact MHCLG press office by emailing NewsDesk@communities.gsi.gov.uk in the first instance to request any additional information you might need.

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Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

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