“We were really keen to roll contactless out at pace. Ticketer totally stepped up for us,”
Jason Bush, Transport Manager, Sargeants Brothers
BACKGROUND
Sargeants Brothers fleet underwent a renewal programme in early 2020 which saw the introduction of modern low floor Optare vehicles which brought the average age down to 6 years and brought the Sargeants Brothers brand into the 21st century, while maintaining the values of a family-run business. When Sargeants set out on the improvement journey, they asked their staff what they would like to see. The fleet piece was well under way and very well received and Sargeants already had Ticketer ETMs in use, so the business felt that contactless was a natural progression. A modern fleet should have a modern ticketing solution.
OUR APPROACH
Upgrading to Ticketer EMV capable ETMs and onboarding Littlepay’s payment processing platform, Sargeants and Ticketer worked together in partnership to ensure that the upgrade was rolled out across the fleet within a short timescale, all the while ensuring that current Covid restrictions and safety guidelines were not only met, but exceeded.
WHAT THIS MEANS FOR sargeants Brothers
enhanced passenger experience
"Our current Ticket machines have been well supported by Ticketer, so when we came to upgrade to contactless and having seen successful contactless rollouts with other operators it felt like obvious choice. The fact that the Ticketer team delivered the project in our compressed time frame truly exceeded our expectations”.
Jason Bush, Transport Manager, Sargeants Brothers
By offering contactless payments, passengers now have more convenient ways of paying for travel. Once bus travel returns to normal, Sargeants are confident that passengers will embrace the benefits.
faster boarding times
Passengers will be able to board quicker, reducing queues at bus stops and enabling Sargeants services to operate more efficiently.
freeing up office staff resource
The reduced cash volume will free up office staff resource (currently they count and bank cash daily), thus allowing for their time to be directed to other areas of the business.
