The Ticketer Way.

26 May 2020

Ticketer has not paused since being awarded the Queen’s Award for Enterprise: Innovation 2020 and continues to be committed to supporting Operators, Passengers and Authorities, including the Government, during this torrid time.

The team are proud to have been flat out behind the scenes, making sure they are doing everything in their power to continually innovate and prioritise developments to meet the bus and coach industry’s rapidly changing needs.

John Clarfelt, CEO recognises:

“This is a critical time for our industry and as a business we’ve had to remain agile and adapt to a new world. Fresh thinking, utter commitment, and complete flexibility to meet ever changing requirements have been key.”

Ticketer have been working very closely with the Government and in particular, the DfT to help inform the Downing Street briefings on national public transport usage on an hourly and daily basis.

Meera Nayyar, Head of Passenger Experience, Buses and Taxis, Department for Transport acknowledges:

“It’s an absolute pleasure to collaborate with the Ticketer Team who are always very responsive. We’ve been delighted with how Ticketer has anonymised and aggregated data to share with the DfT for the public good.”

Operators have also directly benefited from this Government partnership through Ticketer being in a prime position to help speed up the submission and payment of Government Grants by collaboratively developing the necessary data reporting for the Covid-19 Bus Services Support Grant (CBSSG) for its Operators.

The Ticketer way is to work closely with Operators to understand what’s front of mind for them, and in doing so, have prioritised support and development of key initiatives to provide additional, key functionality, free of charge during this period. To name but a few:

  • Implementing the £45 EMV contactless card limit – seamless transition for additional steps to safeguard passengers and drivers through encouraging use of contactless.
  • Passenger counting: Enhanced capacity measurement – accurate, immediate bus by bus capacity reporting for enhanced operational efficiency, and passenger safety. Delivered as a matter of urgency for Operators, in less than a month.
  • Road Restriction Alerts – providing enhanced safety for new drivers and routes, especially important during Covid-19 new routes and diversions.
  • First Use Check automating defect reporting, removing paper and simplifying the process with checks and faults captured electronically, reducing engineering staffing levels and with less contact between the driver and engineer.
  • Wheelchair availability – recognising the importance of this, Operators can now view remotely, and advise disabled passengers, whether there is space for them onboard, avoiding the need to wait in crowded areas unnecessarily.
  • Bus capacity monitoring at Bus Stops – to enhance passenger safety and increase operator’s capacity awareness. Drivers are advised if specific vehicle capacity has been reached, operations can review, and react to, capacity performance remotely, and passengers can be alerted on their apps.
  • Automation for Bus Open Data Service (BODS) reporting– with increased frequency of timetable changes during this time, Ticketer can directly supply data requirements, taking away the pain of manual procedures, and enhancing accuracy.

Ticketer’s passion to continually innovate and bring Operators the best in technology will continue to be the driving force behind the team’s ambition for the months ahead and years to come.

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Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

Read more on our press page

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