Ticketer’s Vehicle Checklist feature gives operators real-time visibility of reported vehicle defects, either completed by the drivers on their early morning walk-round checks or at any point mid-service. Ticketer’s Vehicle Checklist feature means it is no longer necessary to conduct daily checks using a paper checklist, and capturing information electronically means there’s no paperwork to lose.
“As we move into an age of increasing data it will be more and more important to pass data between different suppliers and this link between Ticketer and Freeway is great news for us. Ticketer can gather defect information from drivers, categorise it and allow free text to get even more information from the person who has seen the defect first-hand. Freeway integrates this into our normal maintenance process – and because this is all digital, we can give feedback to drivers showing what action we’ve recorded against each defect, at a scalable level. It’s a huge step forward for transparency of our maintenance process and will reduce frustration by improving communication. That’s just as important as ensuring we can’t ever lose a defect card again!”
John Bickerton, Head of Engineering and Innovation at Reading Buses
Operators can define the checklist to suit their own operation and can even have different checks for different vehicles (for example single vs double deckers). Operators can tailor when checks should be made to their own specified timescale, such as the first run of the day or every 6 hours.
Drivers can add notes and mark fault positions. Unresolved defects are retained on the ETM, so drivers are aware of any known pre-existing issues.
Results are uploaded to the Ticketer Portal for viewing and reporting. Checklists can be updated at any point during the trip to record incidents and other issues. Easy reporting allows access to historic checks, no more searching through the filing cabinet for a check carried out last year.
Eliminates the daily sorting and re-keying of checklist cards and reduces errors. Defects can be signed off by engineers, via the ticket machine or the portal, allowing operators to select which is most appropriate to their needs and resources.
It is no longer necessary to wait for the vehicle to return to the depot at the end of their shift in order to assess the engineering team’s workload for the night. Any faults noted can be graded for urgency, from immediate engineer attention required to logging an overnight repair.
Creates an audit trail which is a vital part of compliance procedures, no paper to lose and faults are easier to audit, trace and administer in electronic format. Which can be used as evidence of “Best Practice” when it comes to the DVSA.
Any reported defects can be shared to third-party fleet management systems, either through regular exports or a direct API.