ITSO News – All Systems are GO!

13 September 2016

McGill’s, Scotland’s largest independent bus operator, has confirmed a successful fleet-wide rollout of its new ticketing system

Ticketer machines are now operational across all five of McGill’s sites and utilise the ITSO based backoffice smart ticketing HOPS software and ISAMs solution provided by Scottish-based Nevis Technologies.

The £1M investment by the company in its new ticket machines and backoffice systems puts McGill’s on the front foot in Scotland, leading the way by providing a customer-centric offering for public transport users across its network.

Ralph Roberts, McGill’s Managing Director said: “I am delighted with the results of this eight-week rollout programme where we have very successfully, and with no interruption to the business, future-proofed our ticketing platform for years to come,”

“Our commercial team has worked closely with the Nevis Technologies and Ticketer teams to deliver a nimble and adaptable platform that will allow us to focus our efforts on delivering a firstclass, customer-centric service across our network.”

The next phase of this programme is to accelerate adoption of a retail model of speed and convenience across the McGill’s network. McGill’s customers can soon expect to be able to choose the most convenient way to select and pay for their tickets, using smartcards, barcoded mobile tickets, contactless payment, cash, or with an e-purse.

The real-time information and display features of the Ticketer system will also provide a level of visibility of vehicle movements across the company’s network, giving its customer services team the ability to provide up-to-the-minute information to customers.

Route Managers across the network can also respond quickly to issues that have the potential to impact on service delivery too.

Source: ITSO News

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Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

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