Ticketer launches QR code validation, enabling intermodal travel with First Bus and GWR

6 April 2022

         

Enabling Bus and Rail travel on just one mobile ticket  with new capabilities to read QR codes. 

 

A collaboration between First Bus, Great Western Railway (GWR) and Ticketer sees the introduction of new electronic ticketing functionality connecting bus and rail services via a single QR code. Passengers can now purchase a rail and PlusBus ticket for their complete journey with First Bus and GWR for travel to and around Weston-super-Mare – on just one electronic ticket. 

The electronic rail and PlusBus ticket can be purchased from GWR onboard and at stations for issuing a ticket with a QR code, to the Rail Delivery Group standard, available through a smartphone. Passengers can scan and validate the QR code on the Ticketer Electronic Ticket Machines (ETMs) onboard all First West of England Badgerline services within Weston-super-Mare.

Previously accepted as a paper ticket flash pass, the introduction of rail and PlusBus ticket validation via a QR code brings great benefits to operators in terms of better data collection to fully understand passenger travel patterns. It also makes boarding faster, easier and more efficient for both drivers and passengers.  

Issuing only one e-ticket for an entire integrated train and bus journey will further eliminate the stumbling block relating to the collection of tickets at the station. With no paper tickets involved, and with the ticket safely stored and accessible through a smartphone, passengers can travel seamlessly across bus and rail with no additional hassle. 

Ticketer is the first provider to bring validation of QR codes for joint rail and PlusBus tickets to market, simplifying the on-bus boarding experience and making it much easier for passengers to travel intermodally. 

Rob Pymm, Commercial Director at First West of England, says: “Taking the hassle out of multi-modal journeys is an important part of encouraging sustainable travel, so we’re delighted that through our work with GWR and Ticketer we’ve been able to launch this new innovation in Weston-super-Mare. Being able to scan the integrated rail and PlusBus ticket on our buses will benefit our customers and drivers by making boarding faster and simpler, and we look forward to it being available across our services in other areas over the coming months.” 

Jason Mann, Head of Product at Ticketer, comments: “We are always keen to launch new and innovative solutions to our ticket machines. Automatically scanning and verifying PlusBus QR coded tickets will introduce ease and convenience for both operators and passengers, help deliver a more efficient service, and enable smarter planning and better data collection. Any of our operators who have QR scanners on their ticket machines can take advantage of our latest innovation.” 

This new seamless ticket experience between bus and rail will aim to encourage passengers to use the First Bus and GWR services combined across the initial launch areas, with a further roll-out of the new connected ticket solution to follow.  

Luke Farley, Transport Integration Manager at GWR, concludes: “It’s fantastic to offer GWR customers, who also travel by bus before or after their rail journey, a digital, integrated train and PlusBus ticket in a single transaction. This first-of-a-kind innovation has been a multi-transport industry collaboration and we look forward to rolling this out further as customers embrace the benefits of public transport.” 

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Some of the things we have won

Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

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