Did you know? - Apple Pay Express Travel

Our Ticketer ETMs support Apple Pay’s Express Travel feature, which enables passengers to pay contactless using their iPhones or Apple Watch without needing to unlock the phone with Face ID, Touch ID or passcode.

This means passengers do not need to remove their face mask or gloves when purchasing or validating their ticket.

Apple Pay

What is it? 

Apple Pay uses the iPhone or Apple Watch NFC technology to communicate with Ticketer ETMs in order to either pay using a saved payment card or validate a saved travel card. Previously this required the user to unlock the phone or watch using Face ID, Touch ID or by entering a passcode. Apple’s update now allows the user to make travel payments without unlocking the phone. 

Paying for a journey with Express Travel 

For a passenger to use the Express Travel payment method on their iPhone or Apple Watch the device must be turned on but does not have to be connected to a network. 

  1. Hold the top of the iPhone or display of the Apple Watch near the centre of the Ticketer ETM contactless reader 
  2. When the iPhone or Apple Watch vibrates the passenger can remove it 
  3. Confirmation of payment will be displayed on the iPhone or Apple Watch screen as ‘Done’ with a tick symbol 


Full requirements and instructions for Apple Pay Express Travel can be found on Apple Support here – Use Express Travel with Apple Pay – Apple Support 

Requirements for Passengers 

For iPhone and Apple watch users to pay for journeys using Apple Pay Express Travel they must: 

  • Own a compatible iPhone or Apple Watch
  • Run the latest version of iOS or watch OS 
  • Have an Apple ID signed in to iCloud 
  • Save an eligible travel card or payment card in their Wallet 
  • Turn on Express Travel in ‘Wallet & Apple Pay’ settings 

Requirements for Operators 

ApplePay Express Travel can be used with all Ticketer ETMs that have a contactless reader installed. In order to enable Apple Pay Express Travel functionality on your Ticketer ETMs please contact Ticketer Support and we will help activate it on your existing Ticketer ETMs. 

In Summary… 

  • Passengers can now pay or validate their ticket using iPhones or Apple Watches without using Face ID, Touch ID or Passcodes 
  • This means they do not need to remove face masks or gloves  
  • The boarding and ticketing process is smoother faster and safer 

Some of the things we have won


Received 'Most Innovative Public Transport Technology 2022' award, by the UK Transport Awards.

Winners of the 2022 Euro Bus Expo Innovation Challenge Bronze Award.

Winners of the 'ROSCO Silver Award for Contribution to Safer Driving' 2022

Profit Track 100 2021

Ranked in The Sunday Times BDO Profit Track 100, acknowledging the impressive performance and contributions of the featured companies to the economy and society during the pandemic

Transport Ticketing

Winner of the Transport Ticketing Awards 2021 'Digital Champion' Category

Ticketer Award Megabuyte

Listed as 3rd in the Megabuyte Emerging Stars Awards which recognise the top 25 best-performing scale-up Companies of the Year in the UK, for industry-specific software

Ones to Watch award

Named as “One to Watch” in the European Business Awards

Ticketer Award Thames Valley

Thames Valley Chamber of Commerce Business of the Year & High Growth Business of the Year

Gold Winner of the Coach and Bus Innovation Challenge 2019 for our passenger app Kazoot

Read more on our press page

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