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Smarter, Scalable, Streamlined: Ticketer’s Innovations at ALBUM 2025

Following another fantastic ALBUM 2025 conference, we caught up with Bus & Coach Buyer magazine to discuss the innovations on show at our stand.

BUSES Feature: ALBUM Innovations Preview

Ahead of the ALBUM 2025 conference, Adam Toone caught up with BUSES magazine to discuss the innovations on show at our stand.

Shaping Tomorrow: Innovations to Look Forward to in 2025

Adam Toone, Chief Commercial and Operations Officer, and Jason Mann, Director of Product, discuss the exciting developments on our roadmap.

Q&A with Adam Toone, Ticketer’s New Chief Commercial and Operations Officer

Adam Toone, Chief Commercial and Operations Officer, discusses his 2025 priorities and how Ticketer is supporting customers through industry changes.

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Worcestershire County Council Launch Ticketer Tap On / Tap Off Travel

Worcestershire County Council has launched Ticketer Tap On / Tap Off, marking a significant step in their journey to enhancing bus services in the region.

Ticketer Deploy Tap Off Readers Across Lancashire in Partnership with Lancashire County Council

Ticketer is proud to announce the successful roll out of Tap Off Readers (TORs) across Lancashire, in partnership with Lancashire County Council.

Cardiff Bus Upgrades Fleet to Ticketer TK300 ETMs

Ticketer is proud to announce its renewed partnership with Cardiff Bus, marked by the successful fleet-wide rollout of the Ticketer TK300.

Ticketer Founder John Clarfelt Awarded OBE in King’s Birthday Honours List 2025

Ticketer is excited to announce its founder, John Clarfelt, has been awarded an Officer of the Order of the British Empire (OBE) for services to public transport in the King’s Birthday Honours List.

Bus & Coach Buyer Feature: A New Era for Ticketing

We chat with Bus & Coach Buyer about how our Next Generation ETM is paving the way for a new era of ticketing.

Transdev Complete Deployment of Ticketer Tap On / Tap Off and TK300s

Ticketer is proud to announce the successful deployment of Tap On / Tap Off (TOTO) technology on board Transdev’s fleet of 472 buses.

Whippet

How Whippet Bus and Ticketer successfully deployed Tap On / Tap Off (TOTO) travel to the Cambridgeshire region.

Centrebus

How Centrebus easily met their BODS obligations with the help of the Ticketer system.

Sweeney’s Garage

Boosting Sweeney's operations and passenger efficiency with the Ticketer Handhelds and fleet management solutions

First Bus

First Bus rolls out Ticketer Tap On / Tap Off technology on over 4,000 buses, improving the customer experience and providing fairer pricing

UK Bus Awards

Buses Conference: Public Transport North 2025

A C Williams Coaches

AC Williams Coaches meets DfT requirements with Ticketer's BODS solution, simplifying fare, timetable, and location obligations...

BODS, Buses and Butterflies part 2

In this second part of John’s session from the TCF20 virtual event run by SMARTEX, John talks about what BODS is and what Ticketer is doing to support operators.

The New Normal

John Clarfelt was delighted to be asked by our friends at Smartex to talk about what’s been happening in our industry. John discusses how Ticketer have been helping to make life a little easier for operators at their TCF forum.

Managing the Bus Open Data Service, the Ticketer way

A Decade of Digitalisation?

Ticketer's Antonio Carmona discusses how Account Based Ticketing (ABT) will be the real game-changer in tomorrow's world.

Oxford Bus Company

Oxford Bus has successfully rolled out Tap On / Tap Off Readers across their fleet of buses. Passengers now have an even smoother experience with contactless payments, get best value fares and can get on board quicker.

Transport Ticketing Global: Innovations & The Inside Scoop

Ahead of TTG, we caught up with Richard and Jason on what “innovation” means to Ticketer, as well as the latest ones we’ll be showcasing at the event.

Passenger Transport Feature: Ticketer’s Customer First Ethos

We caught up with Passenger Transport to talk about the driving force behind our latest innovations.

Bus & Coach Buyer Feature: Ticketer’s Focus on Customer Success

We chat with Bus & Coach Buyer about how we're implementing new processed to help our customers gain the maximum value from their solutions.

Innovating Together: A Euro Bus Expo 2024 Debrief with Kelly Hanna

Following Euro Bus Expo 2024, we sat down with our CEO Kelly Hanna to discuss the event and the innovations on our stand that have our customers at their core.

Passenger Transport Feature: Ticketer & TfGM’s Partnership in Innovation

To celebrate the final rollout of the Bee Network on Sunday 5th January 2025, we discuss our innovative partnership with TfGM.

Driving Success for Our Customers

We caught up with Kelly Hanna to discuss her first year as CEO and the changes we've implemented to prioritise our customer needs during that time.

Key Takeaways from Transport Ticketing Global

We cover the key takeaways from TTG24 that are bound to shake up how we view public transport in the years to come...

Access All Areas: Road Restriction Alerts Enhancements with Jason Mann

We recently caught up with Jason Mann, Director of Product, to chat about the new features and functionality we’ve introduced to our enhanced Road Restriction Alerts (RRA) solution. 

Talking TfGM: Innovation Spotlight with Andreea Reardon

We sat down with Andreea Reardon, Chief Product and Technology Officer, to discuss our recent delivery with TfGM.

The Evolution and Future Innovations of Bus Travel

Richard Blackburn-Hughes, Ticketer’s Chief Commercial Officer, who chats through the evolution of bus travel, technological milestones, and the path to seamless travel. 

Andy Monshaw Joins Intelligent Transport’s Podcast Series

Andy Monshaw, Ticketer Group CEO, was delighted to recently be asked to join Intelligent Transport's podcast series...

5 Key Takeaways from the CPT Conference

We cover the 5 key takeaways from the CPT UK Bus & Coach 2023 conference that are sure to shape the future bus and coach industry.

Onboard with Nik Smit

In this 'Onboard with...' we're talking to UK Head of Software Nik Smit about how technology behaves in the public transport industry...

Ticketer & First Bus Announce Five Year Renewal

Ticketer, the UK bus and coach industry’s leading provider of real-time information, fleet management and smart ticketing solutions, is proud to announce the renewal of its longstanding partnership with First Bus.

Ticketer to Showcase Cutting Edge Innovations at ALBUM 2025

Ticketer is excited to announce its participation at ALBUM 2025 where it will showcase two ground breaking innovations - Passenger Manifests and its upcoming voice broadcast and messaging solution, facilitated by the TK300.

Ticketer Announce Liverpool as Next Stop for its Customer Roadshow

Blackpool Transport Upgrades Fleet to Ticketer Next Generation TK300 ETMs

Ticketer is proud to announce the successful rollout of 110 TK300s across Blackpool Transport’s bus fleet.

Adam Toone Joins Ticketer as Chief Commercial and Operations Officer

Ticketer Celebrates Final Rollout of the Bee Network

Ticketer Achieves Milestone 8 Billionth Ticket Sale

Ticketer is proud to announce the sale of its 8 billionth ticket, underscoring the company's enduring commitment to supporting the bus and coach industry through continuous innovation and creating enduring partnerships.

Ticketer Talks About Data Insights and Account Based Ticketing at Transport Ticketing Global

Ticketer, Women in Transport, and Bus Users UK Named Finalists for Best Equity and Inclusion Initiative

FARA Acquired by Global Technology Collective Modaxo Inc.

Ticketer announce the acquisition of its Nordics subsidiary FARA, by global technology collective Modaxo Inc.

Ticketer Supports TfGM’s Bee Network with Integrated Ticketing and Real-time Information Solution

Ticketer Makes the Thames Valley 250 Listing

icketer places 182nd in the Thames Valley 250 list, curated by The Business Magazine.

Ticketer Bite-Size: QR Code Reader Enhancements

Jason Mann, UK Head of Product at Ticketer, talks through the latest developments in regards to accepting QR codes.

Latest BODS Updates

Not sure if you are fully BODS compliant? Finding it difficult to know what data is required? We’ve got your back and are here to help you navigate your way through it all.

Bus Open Data Service: BODS and Beyond

How Do We Make Public Transport Personal?

Ticketer Founder John Clarfelt and Group CCO Solveig Ellila Kristiansen discuss expanding our portfolio and upcoming plans for Ticketer Group with Passenger Transport.

John Clarefelt, Ticketer Founder, Wins ‘Industry’ Contributor’ at the Transport Ticketing Awards 2023

John Clarfelt, Ticketer Founder, wins ‘Industry Contributor’ at the Transport Ticketing Awards 2023.

Ticketer Recognised for ‘Best Business Innovation’ at the Best in Business Awards

Ticketer was delighted to be recognised in two categories at the Newbury Weekly News Best in Business Awards.

Ticketer Chosen as Ticketing and Automated Vehicle Location Supplier by Transport for Greater Manchester

Ticketer has been awarded the contract by Transport for Greater Manchester to provide ticketing and essential real-time information.

Ticketer Announced Kelly Hanna as New CEO

Ticketer are delighted to announce Kelly Hanna has been appointed Chief Executive Officer, transitioning from her previous role of Ticketer’s Chief Operating Officer.

Ticketer Launch Campaigns in First-time Partnership with Bus Users UK and Women in Transport

Ticketer launch two new campaigns in a first-time partnership with Bus Users UK and Women in Transport, encouraging female ridership and women to work within the industry.

First Bus, Ticketer and Littepay Roll Out One of the Largest Tap On / Tap Off Schemes Outside London

Bus passengers across Leicester and Potteries can now use Tap On / Tap Off when travelling with First Bus.

Ticketer Launches First of its Kind Multi-Operator Contactless Ticketing in the UK

UK sees the first ever launch of multi-operator contactless open loop ticketing, using Ticketer’s Tap Off readers. Launched in Leicester, with further roll outs to come.

Bristol City Council

Bristol City Council has successfully rolled out Traffic Light Priority (TLP) across Bristol’s congested roads - giving a simpler solution, reducing overall operational costs and improving bus waiting times at traffic lights.

Reliance Motor Services Switch to Ticketer Road Restriction Alerts

Reliance Motor Services has successfully rolled out Ticketer Road Restriction Alerts across its buses, improving safety for customers, drivers and York's unusual architecture.

Blackpool Transport goes Contactless on Trams with the New Ticketer Handheld

Blackpool Transport has successfully rolled out the new Ticketer Handheld device across its full fleet of trams, allowing contactless payments on their complete network.

Sargeants Brothers Upgrades Fleet to Ticketer Contactless Technology

Sargeants Brothers, of Kington, Herefordshire, has introduced contactless payment technology, using Ticketer Electronic Ticket Machines across the whole fleet, to further enhance their passenger offering.

Brighton & Hove Metrobus

Brighton & Hove and Metrobus buses, who are part of the Go-Ahead Group, have announced that in the 4 months since its introduction of 'Tap On, Tap Off' technology in October 2019, the scheme has reached an impressive 1 million transactions.

Isle of Man Transport

Ticketer ETMs have modernised Isle of Man Transport’s network, giving passengers the ability to use contactless payments, and helping operators to deliver more efficient services.

Reading Buses

Using Ticketer’s sophisticated ETMs, Reading Buses has transformed its service to offer a multitude of payment methods, embracing contactless, QR coupons and mTicketing, as well as Schedule Adherence functionality.

First Aircoach

With Ticketer’s multi-currency ETMs, the two million First Aircoach passengers travelling between Dublin city, Belfast and Dublin Airport, can now pay using both Euros and Sterling, making cross-border travel easy and convenient.

D&G Bus

Using insights provided by Ticketer ETMs, D&G Bus were able to create reactionary services and bring fleet scheduling up to date with their passengers’ needs.

Ticketer: We’re Here to Help

All McGill’s Buses Getting Contactless Payment by End of 2017

Ticketer’s Contribution During the Pandemic is Recognised in The Sunday Times BDO Profit Track 100

Lunch with Leon Daniels: A Bite-Size Transport Podcast

Lunch with Leon is hosted by Leon Daniels O.B.E. and features expert opinions on the transport industry from its leading figures. This week, Leon speaks to John Clarfelt.

Ticketer Awarded “Most Innovative Public Transportation Technology 2022” at the UK Transport Awards

Coach & Bus Feature: A Fresh Perspective on Contactless

We recently met with Coach & Bus Week to chat about our Tap Off Readers and the benefits of contactless fare capping.

Ticketer Leads the Way in Passenger Counting on Buses

Industry leader Ticketer has successfully launched its new, pioneering, Passenger Counting feature in record time

Innovation. The Ticketer Way

Ticketer has not paused since being awarded the Queen’s Award for Enterprise: Innovation 2020 and continues to be committed to supporting Operators, Passengers and Authorities, including the Government, during this torrid time.

​First West of England introduces speedy contactless Tap & Cap payment and Express Mode for Apple Pay

From Sunday 11 October, customers using First Bus and metrobus services in Bristol, including the m1 metrobus service run under contract for First by Bristol Community Transport, will benefit from a new ‘Tap & Cap’ contactless payment method.

Ticketer Announces Next Customer Roadshow in Birmingham

Ticketer is excited to announce that its next Customer Roadshow will take place in Birmingham on 13 November 2025 at Resorts World, Birmingham.

Terms of sale

Ticketer to Sponsor and Exhibit at Major Upcoming Industry Events

Ticketer is excited to announce its upcoming events schedule, where the company will be speaking, sponsoring and exhibiting at multiple key conferences.

Ticketer brings Contactless and Passenger Counting to Warrington

Ticketer has worked around the clock to ensure a rapid rollout of 90 EMV contactless ticket machines, with mTicketing, on Warrington’s Own Buses.

Department for Transport Endorses Ticketer

Officially endorsed by the Department for Transport (DfT), Ticketer have become the first port of call for many operators who need to meet the Bus Open Data Service (BODS) requirements.

Ticketer Receives The Queen’s Awards for Enterprise: Innovation 2020

Ticketer is honoured to be one of just 66 organisations nationally to be awarded a prestigious Queen’s Awards for Enterprise: Innovation 2020. Announced today, Ticketer has been recognised for its corporate excellence and innovation.

Ticketer and Passenger Join Forces to Provide Bus Tracking to Keep Country Moving

In a UK-wide collaboration, transport technology companies Passenger and Ticketer are working together to ensure that UK bus operators are able to deliver the most accurate information possible for their passengers during times of extreme change and uncertainty.

Ticketer Appoints New CEO of FARA

Ticketer is excited to announce the appointment of Solveig Ellila Kristiansen as CEO of FARA. Last year Ticketer acquired FARA, the Norwegian ticketing company (which also has offices in Poland, Sweden, Finland and Denmark) to increase the company’s product portfolio and strengthen its expansion into mainland Europe.

Ticketer is Ranked in Financial Times FT1000 Listing Europe’s Fastest Growing Companies

Ticketer’s impressive and sustained growth is once again being recognised, with a listing in the prestigious FT1000 which ranks Europe’s fastest growing companies. Ticketer made the list for the first time, after recording 264% organic, absolute revenue growth between 2015 and 2018 (the accounting period required by the Financial Times).

Bus Passengers in Sussex, Kent & Surrey Tap the Opportunity to Pay Contactless

Tap On, Tap Off scheme takes over a million payments in its first four months & is Highly Commended at Transport Ticketing Awards in Ticketing Technology of the Year category.

Ticketer Upgrades Guernsey ETMS to Contactless

Ticketer has upgraded 100% of Guernsey bus services’ Electronic Ticket Machines, operated by CT Plus, so that they now accept contactless payments. The Ticketer ETMs are the first on the island to go contactless.

First Bus to use ITSO on Mobile with Ticketer

First Group is conducting a trial of ITSO-on-Mobile integrated with Google Pay, transacting on Ticketer ETMs and facilitated by Corethree. In the trial, instead of using a physical ITSO smartcard, passengers with First Bus Glasgow will be able to tap their smartphone onto the Ticketer readers to validate their ITSO travel products.

Thousands of Passengers Benefit from Fare Capping in First Use of Multi-Operator Tap On / Tap Off Services Outside London

Thousands of passengers have already saved money from fare capping, facilitated by advanced Ticketer ETM technology partnered with Littlepay payment services, in the first use of capped contactless fares outside London.

Ticketer will be Demonstrating the Latest Innovations in Mobility as a Service at IT-TRANS 2020

Ticketer, the UK’s leading smart ticketing provider, offers disruptive technology by working with operators to push the boundaries of innovation.  Ticketer’s responsive software and devices are deployed on over 23,000 buses, trams, trains, hovercraft and even horse trams.

Ticketer Launches Exciting Multi-Operator Passenger App ‘Kazoot’

Ticketer will be launching a new passenger app, Kazoot, at Coach & Bus UK in October. Kazoot is believed to be the UK’s first national, multi-operator passenger app, built to address the needs of both the passenger and the operator.

First Bus and Ticketer Complete UK Wide Rollout of Tap On / Tap Off Ticketing

First Bus complete UK wide rollout of Ticketer Tap On / Tap Off (TOTO) technology on over 4,000 buses across their network, leading to a first-of-its-kind pilot in the UK using this technology.

Ticketer Partner with First Bus to Launch Tap On / Tap Off with Fare Capping

Ticketer team up with First Bus to launch innovative new Tap On / Tap Off system with fare capping, in a UK bus industry first.

Blackpool Transport Launches Contactless on Trams with Ticketer Handheld

Operational benefits have exceeded all expectations from Blackpool Transport, following Ticketer’s largest deployment of their new Handheld ticketing device with one single operator to date.

Ticketer Welcomes New Head of Commercial

Ticketer is delighted to announce that we have appointed Richard Blackburn-Hughes as Head of Commercial.

Ticketer and Palisis Form Partnership

Ticketer and Palisis form new partnership to enable ticket purchases of local bus services, across a variety of online travel booking sites.

Franchising in Action: Five Key Learnings from Bee Network Delivery

Ticketer Unveils New Visual Identity

Ticketer & Samsung Unveil Case Study on the Industry-Leading TK300

CPT Conference & Annual Dinner 2026

Ticketer 2025: Innovation, Insight and a Fresh New Look